Overnight Front Desk Agent
: Job Details :

Overview:

We are seeking a friendly, enthusiastic, and customer-focused individual to join our team as an Overnight Front Desk Agent at the Ka'anapali Ali'i located in Lahaina, Hawaii. No prior experience is necessary, as we provide comprehensive training. This is an excellent opportunity for someone looking to start a career in the hospitality industry.

CoralTree Residence Collection is recognized as the outstanding choice for managing premium and luxury residential resorts, vacation homes, and hotels, defined by people with genuine purpose, pride, and a sense of place.

As a valued member of our team, you'll receive a comprehensive benefits package that includes:

• Five free room nights at CoralTree Hospitality properties!
• Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties
• Paid Vacation, sick days, and holidays
• 401(k) Retirement Savings Plan with a company match
• Group medical, dental, vision, life, and disability benefits
• Employee Assistance Program
• Access to employee discounts from industry-leading brands in travel, entertainment, and retail including Walt Disney World, Live Nation, Samsung, Hertz and many more!
• Pay Rate: $24.45 an hour
• Schedule: 11:00pm to 7:00am

Kaanapali Alii is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Responsibilities:

The Overnight Front Desk Agent provides record account reconciliation services, reporting, and responsible for all front desk, and PBX duties during their shift. They are responsible for the guest registration process and communication of property services while establishing a positive initial contact with our owners and guests and ensuring that the expectations of the owners/guests are exceeded during the check-in and check-out process.

Qualifications:

• Must have strong verbal and written communication skills and be computer literate.
• Must have basic math skills.
• Must be a self-starter, work with minimal supervision, and be pro-active in your approach to problem solving
• Able to walk and stand throughout the shift
• Maintains contact with security officer to communicate emergency situations as needed.
• Answers the telephone and provides reception for the front desk which includes check-in and check-out services.
• Handle guest complaints and concerns with professionalism and a positive attitude
• Maintain accurate records of reservations, room assignments, and payments
• Ensure the front desk area is clean, organized, and presentable at all times
• Assists guests and owners professionally and cordially at all times.