Overnight Front Office Operations Manager
: Job Details :

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

Overview

The Overnight Front Office Operations Manager is responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Overnight Front Office Operations Manager is tasked with developing positive relationships amongst all associates and departments that work the overnight shift. The Overnight Front Office Operations Manager is responsible for ensuring all assigned tasks of any overnight position are completed as assigned. The Overnight Front Office Operations Manager will provide the management team with accurate and reliable information needed to make effective operational decisions.

Responsibilities

* Check guests in and out.

* Handle and take reservations.

* Handle guest's special requests and customer complaints during shift.

* Perform all other front desk duties and responsibilities.

* Investigate and handle complaints, disturbances, emergencies, etc. during shift.

* Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.

* Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc.

* Interview, train, supervise and develop Night Audit staff, including coaching, counseling and discipline.

* Prepare, copy, and distribute reports as required.

* Handle special guest requests.

* Monitor and prepare Night Audit reports in accordance with Highgate Hotel's requirements meeting various due dates and deadlines, i.e.,

Daily: City Ledger Transfers Daily Operating Report (Flash Report)

Weekly: Weekly Flash Report

Monthly: Monthly Phone Summary Monthly In-House Movies Summary

* Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.

Night Audit Meeting Departmental Safety Committee

Qualifications

* 2 years of Front Office/Night Manager experience in a luxury hotel required

* 4-year college degree; or a 2-year college degree and 2 or more years of related experience.

* Must be proficient in Windows, Company approved spreadsheets and word processing.

* Long hours sometimes required.

* Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.