Overnight Lodge Coordinator
: Job Details :

What You Will Be Doing* Maintain an environment of professionalism* To adhere to house rules, departmental policies, and safety standards* Communicate clearly with guests and management* Respond to or channel any guest requests/complaints to the department or proper manager* Use problem-solving skills to professionally handle any guest issue, question, or concern* Perform other duties as assigned by managementHow You Will Do It* To adhere to PCI compliance procedures* Operate the Front Desk system to make reservations, post payment and revenue transactions, perform assigned system functions, and check guests in and out* Proper distribution of guest keys and staff keys* Completes daily duties as outlined on Night Audit Checklist* Answer telephone calls from internal and external guests/customers as well as inter-departmental calls.* Compliance with communication protocols for telephone and email* Clean guest suites thoroughly and timely to maintain the hotel's standards* Keeping carts and closets stocked, clean and free of trash* Ensure that all room linen is cleaned and folded* Maintaining chemical closets clean and stocked* Protect employees, guests, and company property* Enforce resort policies and procedures* Perform security guard role in the absence of an assigned guard; provide assistance to other security guards as necessary* Patrol and inspect assigned areas of the resort* Keep unauthorized personnel out of restricted areas* Rapidly respond to active alarms, medical calls, and other emergency situations* Monitor all areas for safety hazards, including fire, theft, and vandalism* Write detailed reports of damage, maintain incident logs, and complete security records using computer-aided records management system* Work alongside law enforcement and other emergency service providers.What You Will Need* Must be at least 18 years old* For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language* Computer experience including; proficiency in Microsoft Office (Word, Excel, Outlook)* Knowledge of Opera software preferred* Prior guest services experience required* Should have an enthusiastic and service-oriented attitude* Must be able to perform tasks safely and adhere to company policy* Possess or have the ability to obtain, and maintain, a New York State Security Guard License* Successfully complete background pre-screening* Ability to share all possible hotel and waterpark knowledge as trained* Ability to handle multiple tasks in a fast paced environment* Possess organizational skills and attention to detail* Must be able to work weekends, holidays, and other shifts as necessary* Must be available to work overnight shift (11pm - 7am)* Must be able to work independently acting with integrity.* Physical qualifications to stand and walk for extended periods of time; ability to stoop, bend, and reach throughout your shift. Able to carry, and balance heavy loads up to 50lbsWhy work with us?* Flexible scheduling - work as little or as much as you want* Paid training* DailyPay - work today, get paid tomorrow* Advancement opportunities* Free admission to ALL Six Flags parks, including White Water Bay* Free tickets for friends and family* Discounts on passes, food, and merchandise* Exclusive employee events* Fun rewards, benefits, and more!* Pay Range: $20-$22/hr