Location: Rockford,IL, USA
OverviewJob Summary:The dispatcher is responsible for dispatching, overseeing and maintaining the status' of the gantt, giving out appropriate ETA's, triaging ambulance response, and act as support to customer service representatives. All employees are expected to uphold the company's high value and impeccable reputation within the medical community. One must demonstrate the company's philosophy and values which are TLCS= Timelines, Look Good, Customer Service, and Safety.ResponsibilitiesBe extremely knowledgeable in service areaGive appropriate ETA's while accounting for type and level of response, traffic patterns, and weather conditionsPrioritize request for ambulance serviceCommunicate issues to marketing, management, and customers as necessaryAssist EMT's and Paramedics with directions as necessaryMaintain appropriate status of crews at all timesOversee function of assistant dispatcherDelegate additional responsibilities to assistant as necessaryAssist in receiving and entering in request for ambulance or medicar service as necessaryCommunicate patient diversions and keep all appropriate associated recordsMaintain status records and give appropriate ETA's for Critical Care Transport as necessaryOther duties as assignedQualificationsMap reading skillsProblem solving skillsMulti-tasking abilityEffective communication skillsEMD licensePhysical Demands:While performing the duties of the position, the employee is required to sit for long periods of time. Employee will be required to listen to radio traffic/PTT, communicate over the phone as well as monitor and respond to all Logis chat messages, and ability to type is required. Employee should be able to work under stressful conditions.Work Environment:While performing the duties of the job, the employee has verbal contact with others and constantly works face to face with and around others. Consistently uses office equipment such as computer, radios, printers, fax machine, ect.Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/V/D