Overnight Security Officer-1
: Job Details :


Overnight Security Officer-1

Mandarin Oriental, Boston

Location: Boston,MA, USA

Date: 2024-11-13T11:36:34Z

Job Description:
  • Create a safe and secure environment for our guests and colleagues by maintaining a professional presence in hotel lobby.
  • Conduct floor patrols during tour of duty.
  • Assist guests and colleagues on all security and safety related enquiries.
  • Immediately report hoteldeficiencies to appropriate departments for immediate repair.
  • Effectively distribute keys in accordance with key control policy and conduct daily audits.
  • Act as a member of hotel emergency response team.
  • Assist Fire Safety Director and conduct related responsibilities.
  • Enforce all hotel and security rules and regulations.
  • Constantly maintain a high degree of professionalism at all times.
  • Troubleshoot all locks and in room safes.
  • Assist when needed in other areas of hotel in the event of an emergency.
  • Other duties as assigned by management.
Human Resources responsibilities:
  • Maintain high ethical standards.
  • Treat all guests and colleagues with respect.
Requirement on Core CompetenciesThe incumbent will require the following personal attributes:Delighting our clients
  • Display a superior service orientation to our guests.
  • Anticipate and understands the needs of our guests.
  • Respond effectively to guests and internal customer needs.
  • Display a professional attitude.
Working with Colleagues
  • Display a service orientation to our Colleague needs.
  • Respond effectively to Colleague needs.
  • Display a professional attitude to our Colleagues.
Promoting a Climate of Enthusiasm
  • Maintain high energy and drive.
  • Always has a sense of urgency to guest needs.
Being the Best
  • Promote continuous improvement within Security Department.
  • Continuously maintain the competitive edge of our competitive set in technology and human resources.
Delivering Shareholder Value
  • Maximize profits by minimizing losses.
  • Maximize a profitable return to our owners by exercising effective cost control.
Playing by the Rules
  • Sets examples for all to follow and not being the exception to the rules.
  • Accept responsibility for compliance with rules and regulations.
Acting with Responsibility
  • Actively participate in the improvement of the environment, just as we will be responsible members of our communities and industry organizations.
  • Has the quality of knowing what has to be done.
  • Is cooperative and open-minded in working with others.
  • Be able to effectively turn defensive situations into supportive relationships.
  • Handle situations without raising antagonism or hostility.
RequirementsMandatory
  • A minimum of 2 years experience in a security environment.
  • A minimum of 1 year experience in a customer service environment.
  • Excellent written and verbal communication skills.
Desirable
  • CPR/First Aid/AED certified
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