We are seeking an experienced and detail-oriented overnight In-Room Dining Supervisor to assist our in-room dining team and ensure exceptional service delivery. The ideal candidate will possess a strong understanding of luxury service standards and exhibit excellent organizational and communication skills.
Key Responsibilities:
- Guest Reservations: Efficiently handle guest reservations and input them into the Casa Tua booking system.
- Luxury Communication: Demonstrate exceptional phone etiquette when interacting with guests, reflecting a high standard of luxury service.
- Inventory Management: Manage par stock and inventory effectively to ensure smooth operations and availability of items.
- Independent Operation: Capable of working independently during overnight shifts, ensuring that all duties are performed to the highest standard.
- Beverage Preparation: Prepare coffee, tea, and other orders with precision and attention to detail.
- Product Knowledge: Maintain comprehensive knowledge of food and beverage products, including plating descriptions and allergens.
- Order Confirmation: Review and confirm that all orders are prepared according to guests' preferences and specifications.
- Service Standards: Take In-Room Dining orders while adhering to secret shopper benchmark standards to ensure top-quality service.
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