Join this dynamic team! Dahl Consulting is currently partnering with a leader in the Powersports industry. We work one-on-one with great candidates to help connect them with local employment opportunities. We are hiring an Owner Connection Representative for a contract position! Interested? Get more details below.
- Contract Length: 6 months
- Location: Plymouth, Minnesota - Hybrid
- Shift: Mon-Fri, 9:00am-6:00pm
- Training: First 3-4 weeks, conducted Mon-Fri, 8am-5pm (primarily onsite)
Owner Connection Representative Job Summary:
Owner Connection Representatives (OCRs) strive to provide world class consumer service to owners and represent the voice of the consumer within the organization throughout the dealer partner network.
What you'll do as an Owner Connection Representative:
- Empowered to deliver solutions that provide a positive owner experience while identifying opportunities to educate consumers on proper use or maintenance of our products that ensure future satisfaction
- Tactical problem solver that provides research and assistance to solve issues between Dealers, Technical Service Representatives and Consumers.
- See beyond the immediate issue at hand and identify opportunities to delight consumers and dealers with proactive solutions
- Accountable for follow-up with consumers to assure problems/issues receive a timely response or resolution
- Establish and maintain positive consumer relationships, internally and externally
- Create content for Self-Help or Knowledge Base article(s) that results in deflected contacts for known issues or FAQs
- Support outsource contact center personnel with tools, process and information to drive consumer satisfaction
What you'll bring to the Owner Connection Representative role:
- Bachelor's degree preferred, open to Associate's degree
- 2+ years direct or phone interactions with consumer
- Strong desire to deliver industry-leading consumer service and build strong consumer relationships
- High level of curiosity and soft skills that align with Core Values Strong prioritization skills and attention to detail
- Excellent problem solving and conflict resolution skills
- Ability to ask questions, easily process information and translate that to action
- Exceptional verbal and written skills, ability to connect with audience and articulate thoughts, while building swift trust with consumers
- Current knowledge of computer software and applications preferred – Microsoft Outlook, Microsoft Office Suite of products, and SharePoint Ability learn quickly and have basic technical aptitude
- Ability to execute in cross functional role and interact with multiple business units to provide world class consumer service
- Minimum requirement to type 53+ WPM