Location: Glenmont,NY, USA
American National supports talented and resourceful minds that have a passion for creating a customer focused environment. We believe in a solid work/life balance and are committed to providing our team members with a flexible and supportive work environment. Our Claims Customer Service Division offers the ability to work autonomously while encouraging collaboration amongst fellow team members and leadership. As a customer service representative II, you'll be responsible for mentoring, accepting new claims, providing service referrals and serving as the first contact for our customers.
What will you do?
* Handles incoming calls from toll free numbers regarding multiple lines of business for Claims.
* Gathers information from callers to assist clients with their specific need or purpose of the call.
* Provides information to the correct department or organization based on their evaluation of the information obtained.
* Sets up claims and verifies coverages to provide initial services to assist with the customers' immediate needs.
* Educates the caller about damage mitigation, escalating the call in appropriate circumstances.
* Makes a basic assessment of fault to qualify a claim for method of inspection or applicability of rental coverage.
* Assists the client in taking appropriate steps to get their vehicle moved to a safe location for inspection of damages.
Required Qualifications
* High School Diploma (required)
* Minimum of two years customer service experience.
* Excellent written and verbal communication skills (bilingual skills helpful)
* Prior customer service and/or call center experience (strongly preferred)
* Strong technical aptitude; training and experience with Microsoft Office products (preferred)
Salary for this position can range from $33,000 for candidates who are minimally qualified through $53,000 for more highly qualified candidates. Candidates outside of the range are encouraged to apply, and will be considered based on experience, skill, and education.