P/T Admissions Customer Relations Specialist-Admissions and Recruitment
: Job Details :

Bunker Hill Community College Job Posting: P/T Admissions Customer Relations Specialist-Admissions and Recruitment

Category: Part Time Non-Benefited Positions

Department: Admission & Recruitment

Locations: Boston, MA

Posted: May 31, 2024

Closes: Nov 15, 2024 - 11:59 PM EST

Type: PT No Benefits

Position ID: 177232

About Bunker Hill Community College:With more than 50 years of academic excellence, Bunker Hill Community College (BHCC) is Massachusetts' largest community college, annually welcoming a diverse community of around 16,000 students. The College offers associate degrees and certificates, early college and dual enrollment, community education, corporate training, and industry-specific training programs. BHCC is celebrated for its diversity, boasting a student body where 65% identify as people of color and more than half are women.

Job Description:Under the Guidance of the Associate Director of Admissions and Recruitment, the part-time Pathways Admissions Specialist will be the first point of contact for prospective students and their families, who are applying to Bunker Hill Community College. The primary focus of this position is to engage students and answer their questions about applying and enrolling at Bunker Hill. This is a hybrid/remote position that requires availability to work in person two days per week on campus and one day remote.

RESPONSIBILITIES:

• Advise students on admissions and enrollment process using a variety of communication tools.
• Assist students with troubleshooting technical difficulties and completing their enrollment application.
• Respond to email inquiries sent to the Admissions and Recruitment email account and make appropriate referrals.
• Monitor, track, and provide updates to students on their application status.
• Post notes on interactions with students in TargetX, Customer Relationship Management (CRM).
• Participate in enrollment division outreach campaigns to help prospective students navigate their next steps in the enrollment process.
• Engage in ongoing professional development and training on student information systems and CRM.
• Attend Admission and Recruitment staff meetings and one-to-one supervisory meetings.
• Perform other administrative duties as assigned by Enrollment Management administrators.

Requirements:

• Bachelor's degree in Education, Counseling, Psychology, Business Administration, or closely related field, or an equivalent combination of education and experience.
• Ability to work independently and collaboratively as part of a team.
• High level of professionalism and commitment to quality work.
• Strong organizational skills with an ability to manage timelines and details.
• Thorough understanding of confidentiality of protected information.
• Exceptional customer service and communication skills.
• Ability to articulate the community college mission through action.

Preferred Qualifications:

• Experience providing customer service.
• Fluency in languages other than English.

Additional Information:

Salary: $33.95/hr. @ 18.5/hr./wk

Review Date: November 15, 2024

Application Instructions:

To be considered for this position please upload the following documents to your account:

• Resume

Please address the Required Qualifications in your documents.