Position: CenterCharge Representative Department: Guest Experience Role Overview: Center Charge Representatives are telephone agents, handling a high volume of calls for Lincoln Center. They are responsible for processing ticket sales for a variety of programming including LCPA's performance series, LC Kids, family events, and Jazz at Lincoln Center. Representatives also assist with outbound solicitation campaigns to sell memberships and renew subscriptions. As part of the Guest Services Department, staff is expected to provide exceptional customer service, ensuring that all interactions with Lincoln Center patrons align with organizational standards for guest care. This is a year-round, part-time position, working 3-4 shifts per week. Applicants must be available for evening and weekend shifts. The Center Charge Representative position is covered by the Collective Bargaining Agreement ( CBA ) between Lincoln Center for the Performing Arts, Inc., and Local B-751. Terms and conditions of employment are subject to Lincoln Center's policies and the CBA. Primary Responsibilities:
- Fulfilling ticket orders for events at David Geffen Hall, Alice Tully Hall, Juilliard Theater, and other venues on and off the Lincoln Center campus.
- Outbound sales and solicitation support on specific campaigns as assigned.
- Providing customer service phone support on Lincoln Center venues, events, and performance series.
- Provide high-level customer service to all patrons.
Qualifications:
- Excellent telephone manner
- Strong interpersonal, verbal, and written communication skills
- Customer service experience
- Phone solicitation experience a plus
- Basic knowledge of computers, including Word and Excel
- Flexible availability is a must, including being able to work both evening and weekend hours
- Experience with email or email ticketing systems is a plus
What is Lincoln Center for the Performing Arts? Lincoln Center for the Performing Arts (LCPA) is the world's leading performing arts center in the heart of New York City. In these times of heightened anxiety and vigilance, we are holding on to the important role the arts play in our lives: they nourish our hearts and minds, teach us valuable lessons and critical skills, and help us create community. We are resolved not to lose sight of what connects us, and we hope you will consider joining our talented, diverse team. We are: 1. The manager of the Lincoln Center Campus. -We are part of 16 acres of activity and one of eleven amazing resident organizations 2. A leading Arts Presenter. -We curate a number of series showcasing music, dance, and theater 3. An Education Hub. -We have reached 20 million students, educators, principals, and community members Who are our people? Lincoln Center is a diverse team of dreamers, collaborators, and entrepreneurs who use unique platforms in the heart of New York City and beyond to advocate for the transformative impact of artistic experiences. Lincoln Center People imagine and create in concert with this mission by founding President John D. Rockefeller III - The arts are not for the privileged few, but for the many. Their place is not on the periphery of daily life, but at its center. Lincoln Center welcomes applicants from all sectors who agilely solve problems, show up as they are, and can't stop innovating. What's the news? Highlights from the Summer Season
- Celebrating Art, Community, and Resilience Post-COVID: Summer for the City Returns to New York For A Second Year
- Vibrating Haptic Suits Give Deaf People a New Way to Feel Live Music
- The True Winners and Losers of the Las Culturistas Culture Awards
- Her Symphony Reclaims an Ancestral Story, and Classical Music
Campus Happenings
- Lincoln Center Names Conductor for Reimagined Mostly Mozart Orchestra
- Henry Timms Wants to Tear Down Walls at Lincoln Center
- Lincoln Center Presents to Continue This Winter/Spring With Expanded Free and Choose-What-You-Pay Performances
- The 2024 Tony Awards Will Be Hosted at Lincoln Center
Legacies of San Juan Hill
- Before Lincoln Center, San Juan Hill Was a Vibrant Black Community
- Lincoln Center Launches San Juan Hill Project Digital Hub To Remember the Lost Urban Neighborhood
- Lincoln Center lanza plataforma para rescatar la cultura de un barrio negro
Who is our President and CEO? Henry Timms is the co-founder of #GivingTuesday and the co-author of New Power. Join us! It is the policy of Lincoln Center to ensure equal employment opportunity without discrimination or harassment on the basis of race, creed, color, national origin, sex, age, religion, disability, marital or civil partnership/union status, familial or caregiver status, alienage or citizenship status, sexual orientation, gender identity or expression, pregnancy, military or veteran status, genetic information, predisposition, or carrier status, unemployment status, domestic violence, sexual violence, or stalking victim status, or any other characteristic protected by federal, state, or local law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.