The Quality Control / Shipping Clerk delivers world-class customer service to all retail customers. He or she performs a final check of all finished sign products and ensures everything is correct before calling the customer to pick up their signs. The Quality Control / Shipping Clerk will box and ship signs when necessary and check in inventory. The ideal candidate has previous shipping experience, strong computer and internet skills, excellent proof-reading skills and an attention to detail, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. RESPONSIBILITIES
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Performs a final QA check of all products to verify accuracy and correctness
- Calls customers to arrange pickup of products
- Boxes and ships products when necessary
- Checks in inventory
- Takes ownership of any shipping problems and offers viable solutions
- Provides completed documentation for shipping
- Answers phones courteously and provides accurate, detailed information
- Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
- Maintains a clean and safe working environment
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
- Shipping experience desired
- Strong proof-reading skills
- Good communication and people skills
- Outstanding phone skills
- Strong computer skills, including Microsoft Office and Adobe Suites
- Strong verbal and written communication skills, including spelling and math
- Able to operate a wide variety of business equipment
- Detail-oriented, organized, and able to multi-task
- Prompt, reliable, and responsible
- Able to lift 40+ pounds