Location: Garden City,NY, USA
The Paralegal/Case Manager ( CM) is responsible for the management of commercial matters being administrated by the firm. The position involves the handling, processing and administration of matters that are submitted to company for mediation and/or arbitration. The CM develops strong relationships with clients, while ensuring each project is executed flawlessly. The CM is the primary point in the delivery of company's services to its Commercial clients, seamlessly collaborating with other members of the NAM team. The CM is also charged with forging new relationships within client organizations and expanding the reach of company within those organizations. Client satisfaction represents the most important objective for this role.
Responsibilities:
Responsible for case management and handling all phases of the administration of various types of claims submitted for arbitration and/or mediation from inception through to conclusion.
The CM is responsible for the application of applicable rules/protocol and processes for the administration process.
The CM coordinates time frames and deadlines; communicating with parties and/or counsel involved in the matter and mediators and/or arbitrators ( Neutrals) on the case; calendaring and monitoring the status of cases submitted and following up with parties are all daily activities of the CM.
The CM will also assist with the recruitment and vetting of Neutrals throughout the US and internationally.
Working directly with senior management on the implementation of ADR programs and new business opportunities, the CM will prepare materials associated with the development of new business opportunities and respond to inquiries regarding company's services.
Administratively, the CM will partner with the Accounting/Finance team to assist in the invoicing of cases to the parties/participants and the vetting of invoices from, and payments to, Neutrals.
The CM works closely with senior management and other departments within the company to ensure and provide excellent client service, case management and administration and good relations with the Neutrals.
CM is responsible for regular contact/communication with clients, neutrals and counsel.
CM assists in monitoring and following for payments, invoices and retainers.
Skills and Requirements:
The CM will have excellent organizational and time management skills, and superior communication skills, both written and verbal.
Education: Bachelor's degree/Paralegal certificate.
3-4 years of experience in the legal industry (litigation preferred) or ADR industry or judicial system.
Salary and Benefits:
Salary commensurate with experience.
Comprehensive benefits package includes Medical & Dental insurance and 401K plan.