At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Parking Ambassador who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Parking Ambassador checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.Parking Ambassadors are responsible for ensuring Dollywood's guests have a seamless and welcoming experience into the parking lots of both Dollywood and Dollywood's Splash Country by directing cars into the appropriate parking lots, validating purchases of premium parking types, maintaining the cleanliness of parking areas, and assisting with the Tram loading process.Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and Responsibilities
- Greet Guests and initiate friendly interaction. Provide Guest excellence, which exceeds expectations
- Effectively use empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implemented
- React calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
- Effectively perform in the role of Parking Facilitator to include (but not limited to):
- Consistently observe areas of responsibility to ensure smooth flow of traffic
- Maintaining a high level of attention to detail, ensuring areas of responsibility are clear of debris, appealing, and professional appearance
- Assist in the placement of cones, barricades and directional signage throughout the parking lots as designated by PIC's
- Direct traffic into designated parking lots safely and efficiently by using clear/concise hand signals as outlined in Standard Operating Procedures
- Complete daily written reports and turn in any necessary paperwork to Parking PIC
- Maintain a sense of urgency toward area of operation to reduce Guest wait time
- Assist with other areas in parking as needed/requested by Management
- Wear, keep clean and maintain a themed costume issued by Dollywood
- Operate vehicles/work each position in all weather conditions
- Perform special projects as directed by Management
- Attend all required Training Classes and Meetings
- Comply with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
- Maintain confidentiality at all times
- Follow all safety standards to include reporting any violation of standards
Education and Experience Required:
- Must be at least 16 years of age
- Basic computer skills
- May be required to provide a copy of personal driving record from home state
- Must have less than three (3) traffic violations on record in the last three (3) years
- Must not have a DUI conviction in the past 15 years on record
- Applicants for positions that involve driving Guests or Hosts must pass a post-offer vision test that complies with DOT requirements
- Must successfully complete a pre-employment offer a background check including motor vehicle and drug screen
Knowledge, Skills, and Abilities
- Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must display and live out our Lead With Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
- Must be willing to constantly improve
- Smile, maintain eye contact and must be aggressively friendly
- Must have professional appearance with good personal hygiene
- Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions
- Must promote and support a team work environment by cooperating and helping co-workers
- Must adapt to changes easily
- Must tolerate a fast-paced, hectic environment
- Must show appreciation to others
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
- Alert and attentive
- Excellent verbal communicator - accurate, consistent and detailed
- Able to hear, see and speak
- Able to speak, read, comprehend instructions and write in English
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
- Must have manual dexterity necessary to complete all job duties
- Able to sit, stand or walk for long/short periods of time
- Able to work in a small, confined area
- Able to push and/or pull
- Able to bend at the waist and knees for long periods of time
- Ability to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions
- Able to maintain good personal hygiene and report in a clean costume
- Able to get along with other employees to work out problems and resolve conflicts. (Able to work cooperatively with others.)
- Able to comprehend instructions and retain information
- Able to learn additional ticketing system functions
- Ability to move about and react quickly in emergency situations
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Give two weeks' notice for requested days off and have all necessary schedule changes approved by leadership
- Able to tolerate a fast-paced, hectic environment
- Ability to tolerate stress due to job responsibilities and serious consequences of making an error
- Able to operate a fire extinguisher
- Able to tolerate detergents and chemicals
- Able to be flexible to handle frequent changes in priorities
- Able to prioritize tasks and complete assignments on time
- Able to report to work without being under the influence of or smelling of alcohol
- Able to lift 50 lbs
- Must be willing to perform other work functions as assigned
- Must have valid driver's license and proof of auto liability insurance
- Above average attention to detail and accuracy of information
- Minimum of 18 years of age is required when/as:
- Ride Operators at rides designated as High Thrill Attractions (as defined by IAAPA standards)
- Any activity with use of a motor vehicle to include trams and shuttles
- Drive vehicles operated exclusively on rails
- Work on or ascend lift hills whether in training, normal operations, or evacuations
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.