Location: Raleigh,NC, USA
About Us:
Raleigh Parking is one of seven divisions within the City of Raleigh's Transportation Department. We efficiently manage the City's parking operations and assets while providing on-street and off-street parking services for residents, businesses, and visitors. We aim for accountability, transparency and superior customer service while striving to improve parking opportunities to meet the needs of the City's continued growth and development. It is our mission to serve our residential and business communities by providing quality customer service along with an efficient turnover rate of on-street parking through diligent enforcement of authorized regulations, with integrity and empathy.
Job Summary:
This full-time position is the first level in a two-level Parking Services meters section devoted to providing customer service and pay station upkeep. This position will provide daily preventative maintenance and repair of all on-street multi-space pay stations (meters) deployed in the downtown area. Work may include responding to customer concerns, running reports, regular cleaning of meter cabinets, graffiti removal, pay station removals and reinstallations, and maintain records for repair history. Incumbents will be responsible for weekly coin collection.
About You:
The ideal candidate is one who fully supports Raleigh Parking's mission and ideals, with passion. We strive to provide our customers with the best parking experience possible. We do this by being forwardthinking, innovative, customer-focused, and equitable. To support this, the ideal candidate would be a team player, a self-starter, an effective communicator, able to work independently, possess excellent customer service skills and take pride in their work.
* Provides daily monitoring, testing, preventative maintenance, and repair of all on-street pay stations
* Removes pay stations during long construction; reinstalls when projects are complete
* Provides regular cleaning of the cabinets; removes graffiti immediately when discovered Responds to electronically generated trouble alerts in a timely manner
* Provides guidance/instruction to customers in the proper procedures for operating the pay stations
* Prepares and maintains records for inventory items, repair history, communication failures, etc. as required
* Responds immediately to customer reports of machine malfunctions
Education and Experience:
High School Diploma or GED and three months of relevant experience
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Licensing and Certifications:
* Valid North Carolina Class C Driver's license with a satisfactory driving record, or the ability to obtain within 60 days of hire
Knowledge of:
* Basic filing and record-keeping principles
* Uses and properties of supplies and equipment
* Standard practices, methods, and materials of assigned work
* Basic mathematical concepts
* Applicable federal, state, and local laws, codes, regulations
* Customer service principles
* Specialized equipment and tools relevant to area of assignment
* Occupational hazards and applicable safety principles and practices
Skill In:
* Providing attention to detail in assignments
* Performing routine inspections to ensure safe operating conditions
* Monitoring and maintaining required supplies materials and inventory
* Proofreading and error correction
* Performing basic math calculations
* Comprehending reference books and manuals
* Operating assigned tools and equipment
* Organizing and maintaining records and files
* Providing customer service
* Utilizing a computer and relevant software applications
* Following directions and meeting expectations
* Utilizing communication and interpersonal skills to interact with coworkers, supervisors, the public and others to sufficiently exchange or convey information and to receive work direction
ADA and Other Requirements:
Positions in this class typically require: balancing, stooping, kneeling, crouching, reaching, standing, walking, pulling, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.
Very Heavy Work:
Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
Working Conditions:
Work is performed in both the field and in an indoor office environment with moderate exposure to atmospheric conditions (such as fumes, odors, dusts, gases, poor ventilation, etc.); moderate exposure to hazardous materials (such as chemicals, blood and other body fluids); frequent exposure to environmental conditions (such as disruptive people, imminent danger, or a threatening environment); and frequent exposure to extreme temperatures and travel.
Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.