About Us: Welcome aboard the Raleigh-Durham Airport Authority team, where our work environment resembles a well-oiled aviation crew. As operators of the Raleigh-Durham International Airport, we connect central and eastern North Carolina to people and places that matter the most, serving 14.5 million passengers in 2023 and supporting over 85,000 local and regional jobs with a $17 billion annual economic impact. Here, accountability and collaboration are our navigational beacons, guiding us through every task with precision and teamwork. Picture yourself as a vital member of our crew, each role crucial to ensuring smooth operations and safe passage for all. Like a pre-flight checklist, we take workplace safety seriously, conducting thorough pre-hire drug, background, and fingerprint checks to ensure a secure environment for every team member. Whether you're stationed indoors, orchestrating behind the scenes, or outdoors, feeling the rush of the runway, you'll find a supportive atmosphere where your contributions make a real difference. We are committed to delivering excellent airport services, state-of-the-art facilities, and unparalleled customer service, earning a Top Five ranking in passenger satisfaction among large North American Airports in a 2023 J.D. Power survey. At RDU, we believe in investing in our people with a comprehensive benefits package for full-time positions, including professional growth and development opportunities. Join us in this high-flying adventure where accountability, collaboration, and safety are the wings that propel us toward success-watch your career soar with RDU! About You: You embody core values that will play a pivotal role in connecting our community to places and the people who matter most. Your commitment to continuous learning will drive innovation and growth, while your unwavering integrity ensures that our brand remains trustworthy and reputable. Your respect for colleagues and clients alike fosters a collaborative and positive environment. Your dedication to excellence in every task you undertake will elevate our brand's standards. Lastly, your team spirit will unite our efforts and amplify our collective success. About the Role: Are you ready to soar into a career where every day feels like a journey through the skies? As a member of our parking crew at Raleigh-Durham Airport, you'll be our trusted navigator in the bustling world of parking and transit operations. Picture yourself as one of our parking facilities' friendly air traffic controllers, overseeing every entrance and exit with precision. You'll be the guardian of safety and security, ensuring that our parking facilities operate smoothly, and our car parks remain safe havens for travelers' vehicles. But that's not all - you'll also be our passengers' co-pilot, guiding them through our online parking system and providing top-notch customer service. With the support of our Parking Operation Supervisors, you'll have all the tools and support you need to succeed as you chart your course through each shift. So, if you're ready to embark on a thrilling adventure in airport parking support, buckle up and apply now to join our crew! Compensation Range: Maximum - Based on experience Minimum - $20.47 What You'll Do:
- Answers and resolves customer service inquiries in person, or via intercom and telephone.
- Troubleshoots and performs equipment repairs and resetting.
- Provides various types of customer service including verifying payments, giving directions, answering questions, lost car assistance, and jumpstarts.
- While driving a company vehicle issues parking citations to customers illegally parked in the facilities. Handles high traffic periods including holiday traffic coming into and out of parking facilities.
- Investigates customer complaints and makes decisions regarding actions to be taken.
What You Need: Education Required: High school diploma or equivalency Experience Required: 1 year or more of parking or transit operations, customer service, or related experience Licenses or Certifications Required: Valid NC Driver's License Location: •On-site RDU Airport Campus RDU Benefits: At the Authority, we appreciate you and care about your health, happiness, and future. Our benefits start on day one, including medical, dental, vision, tuition assistance, employee discounts, and perks like an on-site gym, a dedicated wellness team, and frequent company and team outings. For a full list of benefit offerings, check out the RDU.com Careers Page. A detailed job description will be provided during the recruitment screening process. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)