Salary: $19.11 HourlyLocation : Wilkes-Barre, PAJob Type: Part-timeJob Number: 01800Department: 911Opening Date: 11/08/2024Closing Date: 11/22/2024 11:59 PM EasternDescription The 911 Call-Taker, under the immediate direction of the PSAP Supervisor, will be responsible for answering incoming 911 emergency and non-emergency calls as defined by Luzerne County's Standard Operating Procedures. In addition, the 911 Call-Taker will also be responsible for handling non-emergency calls from public safety agencies and municipalities as required. Essential Duties and Responsibilities
- Answers and accurately documents emergency and non-emergency calls from the public, for EMS, Fire, and Police Services.
- Receives information from callers and simultaneously enters critical information into computer system.
- Effectively operate communications equipment in accordance with established policies, procedures and training provided.
- Maintains accurate records of all call-taking actions on incident records and associated activity logs.
- Provides Emergency Medical Dispatch pre-arrival instructions when necessary.
Required Knowledge, Skills and Abilities Knowledge of:
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- Public safety communications knowledge is preferred, but not required.
- Luzerne County geography, including all cities and townships, major highways and landmarks.
- Luzerne County Emergency Service Agencies. **
- Knowledge of department rules and regulations. **
- Basic computer skills are necessary, including Microsoft Windows.
- Basic math skills.
- Basic English comprehension and spelling.** Training is provided.
Skills in:
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- Effectively multitask, simultaneously using multiple information systems.
- Receive, comprehend and accurately respond to verbal information and instructions.
Ability to:
- Act quickly and calmly in emergency situations.
- Accurately communicate and relay information.
- Demonstrate appropriate interpersonal communication skills for public safety communications and call-taking.
- Apply available guidelines, policies or procedures in diverse situations.
- Perform extensive data entry and data retrieval from information systems.
- Understand and execute complex oral and written instructions.
- Read and interpret municipal road maps and data.
- Work shifts, weekends and holidays.
- Work long hours, at times without breaks or lunch.
- Comply with Luzerne County's personnel policies.
- Meet and comply with all Luzerne County, Federal and State required certification requirements as related to the position of 911 Call-taker.
- Handle confidential data discreetly, disclosure of which is protected by law.
- Receive and accept regular feedback and review of job performance.
- Perform other duties as assigned.
Minimum Qualifications
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- High school diploma or equivalent.
- Vision at or corrected to 20/20
- Hearing loss no greater than 25 decibels.
- Must not be color blind.
- Submit and pass periodic drug and alcohol screening.
- Participate in and satisfactorily complete extensive training on policy and procedure and multiple computer systems.
- No criminal convictions or indictments of felony or misdemeanor charges or any computer crimes.
- Type 30 words per minute with 85% degree of accuracy.
- Minimum of 1 Year of 911 Call taking experience.
- APCO Telecommunicator, Police and Fire
- First Aid and CPR
LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER.