Company DescriptionFrom 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.Parfums Christian Dior invites you today to join its North America teams.Parfums Christian Dior is part of the LVMH Group.Job DescriptionThe Beauty Consultant is the Dior Ambassador and promotes with passion the Dior Maison and Values. As a member of the Dior team, the Beauty Consultant always demonstrates the highest level of Dior hospitality. They provide unforgettable client experiences and exceptional service. Achieving defined sales and client development targets while promoting brand image and desirability.Main Responsibilities SELLING DIOR
- Conduct in store and/or remote selling activities, acting as a personal shopper
- Sell Dior products by meeting our clients' needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
- Display the ultimate in Dior hospitality. Initiate contact with customers and welcome them both on counter and through traffic-stopping
- Provide consultation to customers for selection of prestige fragrance.
- Answer and respond to customer requests regarding Dior and its product lines, namely fragrance.
- Connect with authenticity. Identify and understand clients needs through the art of conversation.
- Propose and demonstrate personalized product offers including makeup, fragrance and skincare. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global fashion beauty approach.
- Communicate passionately, always share Dior storytelling and educate clients on the brand and products
- Achieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly & monthly basis. Responsible to stay on top of one's own business and how they are tracking vs. goals daily.
- Master Brand, Category and Competition Knowledge
CLIENT EXPERIENCE AND MANAGEMENT
- Develop enduring relationships with existing clients in store and remotely
- Engage new clients to the brand, through genuine interactions
- Learn and leverage Dior content and tools (Dior Connect & Ipos) to register client data, drive traffic, develop client loyalty and take actions
- Achieve defined goals within all CRM activities, client recruitment, development, outreach and sales.
BOUTIQUE OPERATIONS
- Play an active role in maintaining an esthetically pristine and hygienic boutique environment.
- Understand and support merchandising guidelines and inventory management.
- Operate cash registers and assist closing daily revenues.
- Perform all assigned operational and administrative tasks
- Maintain and contribute to a positive work environment
- Attend all offsite Seasonal Schools and Dior training programs.
Qualifications
- Preferably a previous professional experience in retail or service industry, ideally in the luxury (1-2 years / to be adapted locally)
- Proven track record in excelling retail results & of working within a luxury retail environment
- Experience in selling/ selling skills, preferably in a luxury environment
- Good writing and communication skills
Additional InformationNOTE: This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.All your information will be kept confidential according to EEO guidelines.LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $28-$30/hour.