Job Summary Typically the first and last point of contact for our guests, the bell station position is a critical link to guest satisfaction. Responsibilities include welcoming guests; opening doors; moving luggage; acquainting guests with their rooms; anticipating guests- needs and meeting or exceeding those needs; responding to and resolving guest inquires and complaints; and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner. Job Responsibilities
- Present a personal demeanor that is professional, friendly, cheerful and courteous at all times.
- Upon arrival, welcome guests by name.
- Assist guests by opening doors, unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
- Upon departure, assist guests by transporting luggage from room to vehicle and load luggage into vehicle and thank the guest by name for visiting Planters Inn.
- Ensure that entry areas, courtyard and entrances are free of debris and present a clean and attractive facility to customers.
- Welcome and effectively resolve guest problems with supervisor assistance as needed.
- Be watchful of any security issues and contact security immediately when there is an issue.
Perform other duties as assigned.Benefits:
- 401k after 90 days, fully vested, company match to 3%
- Northwood Hospitality Discounts
- Referral Bonus program
EEO and ADA Statements Planters Inn is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Education
- High school diploma or GED preferred
Skills and Experience (Essential)
- At least 21 years of age
- Must possess valid and current driver-s license
- Must be able to read, communicate effectively and have superb interpersonal skills
- Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
Skills and Experience (Preferred)
- Work experience in the hospitality or restaurant industry is preferred
- Communication in other languages is helpful