Location: Park City,UT, USA
Organization OverviewChristian Center of Park City (CCPC) is a Christian, humanitarian community resource center dedicated to improving the lives of individuals and communities by addressing immediate and basic needs. We serve as a leading network for community resources, offering counseling, care support, and providing hope to those we serve. Our work is primarily focused on the population centers of Summit and Wasatch counties, but we serve all people, regardless of race, religion, nationality, sexual orientation, ethnicity, or gender. We require no membership, dues, or adherence to our faith traditions to benefit from our programs and resources.Job Title: Billing CoordinatorDepartment: Counseling and Wellness CenterReports to: Counseling Programs Assistant-DirectorPay Range: $23-$27/hSchedule: Mon-Fri 9a-5p (29 hours/week)Location: Park-city (Hybrid Remote)Job SummaryThe Billing Coordinator is responsible for overseeing all billing operations for the Counseling and Wellness Center, ensuring accurate and efficient payments from scholarships, insurance, and self-pay clients. This role manages relationships with billing service providers, coordinates claims and reimbursements, and ensures compliance with billing standards. The ideal candidate has strong organizational skills, attention to detail, and experience in medical billing, preferably in a mental health setting.Job Responsibilities:Billing Operations Serve as the primary liaison with billing service providers and software to manage the preparation, review, and transmission of claims (both electronic and paper) in a timely manner.Monitor, research, and resubmit rejected or denied claims; follow up on any discrepancies to ensure timely resolution.Process insurance claims, prior authorizations, and respond to inquiries related to billing.Maintain accurate records and files related to accounts receivable and billing documentation.Distribute and file Explanation of Benefits (EOB) for clinicians.Check the clearinghouse daily for updates and alerts on claims.Assist clients in verifying their insurance benefits.Research and promptly address all client and clinician billing inquiries.Verification and Reconciliation Verify insurance benefits and match them with electronic fund transfers (EFTs); allocate payments appropriately for clinician compensation.Meet with clinicians regularly to review missing EOBs, scholarships, diagnosis codes (DX), and insurance-related issues.Reconcile incoming EFTs and report to the Chief Financial Officer (CFO).Lead the billing audit process in coordination with the CFO, ensuring compliance and documentation accuracy.Payroll and Refund Processing Compile and submit bi-weekly payroll for clinicians to the CFO based on counseling services rendered.Manage reimbursement requests and process client refunds as required.Ensure accurate audit and reconciliation of deactivated client files.Scholarship Program Management Oversee the counseling scholarship program, including application approvals, renewals, and internal compliance.Work closely with clinicians and leadership to align scholarship offerings with organizational policies.Systems Training and Compliance Train new staff on billing systems, policies, and procedures, ensuring consistent adherence to the Center's operational standards.Conduct monthly audits of billing records, including insurance, scholarships, and self-pay accounts, to ensure compliance with CCPC policies.Assist in screening new client records in Therapy Mate software to ensure accurate diagnosis codes are present for claims processing.Client Payment and Financial Transactions Process client payments via V-Cards (electronic payments) and checks from insurance companies or alternative healthcare providers through Square/Stripe.Ensure all financial transactions are properly recorded and reconciled.Administrative Support Assist in enforcing CCPC policies, including no-show policies, across all payment channels and clinicians.Handle incoming and outgoing fax transmissions related to billing and other administrative tasks.Support the Assistant Counseling Programs Director in staff events and other projects as needed.Other duties as assigned by the Counseling Program Assistant Director.Expectations:Demonstrate and promote the vision and values of the Christian Center through interactions with team members, clients, and the broader community.Participate in staff meetings and contribute to a positive, adaptable work environment.Maintain strict confidentiality in all billing and client-related matters.Qualifications:Experience: Preferred experience in medical billing, especially within a mental health setting.Skills:Strong problem-solving skills and attention to detail.Proficiency in Microsoft Office, Google Suite, and medical billing software.Excellent interpersonal and communication skills, including phone etiquette.Ability to work independently and manage multiple tasks efficiently.Personal Attributes: Dependable, autonomous, detail-oriented, and able to thrive in a dynamic work environment. Demonstrates strong tenacity and perseverance, consistently driving long-term projects to completion without losing focus on the finer details, even in the face of challenges or shifting priorities.Reports to: Counseling Programs Assistant-Director#J-18808-Ljbffr