Job DetailsJob Location Deer Park - Deer Park, TX Position Type Part Time Job Shift Must Be Flexible Job Category Banking DescriptionShift Hours:Mon - Fri: 8AM - 2PM The Collections Clerk assists with administrative tasks for Collection Department staff to ensure timely delivery of services to members, vendors and outside contacts. Essential Job Duties and Responsibilities
- Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions
- Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act
- Required to attend annual training sessions as instructed or scheduled
- Perform job duties and responsibilities in compliance to SFCU policies, procedures, philosophy and standards of performance
- Maintain Credit Bureau updates within the eOscar system and process credit reporting disputes
- Process direct credit bureau disputes, respond accordingly to be in compliance with the FCRA (Fair Credit Reporting Act) and the FCBA (Fair Credit Billing Act)
- Responsible for notifying management of any regulatory/process changes issued as it pertains to eOscar
- Assist in gathering, providing and retaining documentation as it pertains to legal, repossession and/or bankruptcy accounts
- Process incoming third party agency payments and notate the Collection system
- Contact storage facilities as storage notices are received; take action if needed
- Contact delinquent accounts by phone and mail; take appropriate action to bring current
- Maintains accurate files and reports on all individual collection activity
- Assist management with preparing reports
- Provide administrative support to the Collection team and Collection Manager
- Performs additional duties as assigned
Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge and Skills Experience: One to twelve months of similar or related experience. Education / Training: High school diploma or general education degree (GED). Job Requirements:
- Must possess professional verbal communication skills.
- A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
- Work involves extensive personal contact with others and/or is usually of a personal and sensitive nature.
- Proficient computer skills, including working knowledge of the MS Office Suite.
- Accuracy with numbers and attention to detail.
- Perform all work within established policies and procedures.
- Ability to work in an open-concept workspace/environment.
Physical Demands: While performing the duties of this job, the employee is regularly required to bend and stand. May at times be able to lift, carry and/or move up to 15 pounds. Working Conditions Exposure to potential hazardous conditions-robbery. Employees are to receive detailed instructions and procedures to be followed to minimize risk. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. This Job Description is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. This organization uses E-Verify® in its hiring practices to achieve a lawful workforce.