Job Description The ideal customer relationship coordinator (CRC) leads and executes store customer relationship initiatives and programs through subject matter expertise , collaboration, and influence. Partners with various levels of the pyramid to drive successful business outcomes. The CRC interacts with our very best customers for every location, ensuring they are connected to the right salespeople and resources to drive exceptional experiences.
A day in the life... - Directly execute Get Connected program, Megalist outreach, and other outreach lists
- Self-motivated and driven to achieve appointment goals and sales results from lists
- Actively seeks to increase business through email and phone outreach
- Decision makers on procedure to offer customers best personalized experience
- Book appointments for customers to work with sellers through BLVD requests or list contact
- Partner with Store Managers in bringing customer initiatives to life in the stores
- Support Department Managers and sellers in driving their business and sales results by coordinating customer appointments during event and non-event times
- Work in store 5 days a week including Saturday
You own this if you have... - Customer facing experience; selling to customers, wardrobing & building a repeat business
- Ability to work independently and effectively
- Proven communication and interpersonal skills
- Ability to drive the execution and completion of deliverables/initiatives on time and with appropriate rigor & urgency
- Expertise in Excel, Outlook, BLVD, DYB & Tableau reporting
- Exemplary verbal and written communication skills
- Capable of persuading customers to book appointments over the phone
- Strong organization and follow-through skills
We've got you covered...Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com . Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines. © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.