Job Type Part-timeDescriptionThe York Design Group (YDG), a leader in the wallcovering industry, is looking for a new part-time Customer Service Representative to join our Randolph, MA location (Brewster Home Fashions branch). Our team spends their day supporting our customers (primarily wallpaper retailers and designers), to ensure they have the best possible experience selling our products to their customer base. An average day will include:
- Providing exceptional service at all times to our retail businesses and consumers in a call center environment.
- Receive a wide range of orders and information from retail stores.
- Process EDI, email and phone orders across all brands.
- Manage challenging customer issues in an effective and professional manner.
- Effectively troubleshoot customer problems and determine effective resolutions.
- Advise customers about shipping information on all in-stock or back-ordered items.
- Answer a variety of questions including, but not limited to pricing, stock availability, product, and company policies.
- Frequently exercises independent judgment and interpretation
- Assists with administrative tasks and projects.
- Additional responsibilities as required.
Requirements
- 25 hours per week, Monday through Friday.
- 2-3 years of experience in a fast-paced customer service team, specifically in an inbound call center environment.
- Able to manage a multiple competing tasks.
- Computer proficiency with strong Microsoft Office and Excel skills.
- Prior experience working in an ERP system (SAP, JDE) beneficial.
- Ability to work independently.
- Excellent interpersonal, oral, and written communication skills.
- Exceptional organizational and time management skills.
- Attention to detail.
Pre-Employment Screening All employees of the York Design Group will be required to pass a background check and drug testing as part of the pre-employment screening process. Any applicant with positive test results for illegal drugs or alcohol, will be denied employment at that time. Any applicant denied employment will not be eligible to re-apply for a period of six (6) months. Applicants with positive test results for marijuana/cannabis or other prescribed substances related to disabilities may be engaged in the interactive process in accordance with the Americans with Disabilities Act. EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.