Location: Independence,MO, USA
Job Title: Delivery Services Associate
Branch or Department: Delivery Services
Salary/Wage: $16.50
Reports to: Delivery Services Manager
FLSA Status: Overtime Non-Exempt
Supervises: N/A
Benefits Classification: PT
Work Location: Administrative Headquarters
Job Grade: 1
Hours per Week: 15
Work Schedule:
Drivers Hours 5 am - 1:30 pm M-F
Dock Hours 7 am - 4 pm M-F
Hour per year: 950 Max
Revision/Review Date: 3/6/2023
Open until Filled
Culture Statement
Mid-Continent Public Library's mission and internal values are reflected everyday through our people. We strive to provide customers with the best possible library experience through our commitment to exceptional customer service. We uphold the values of intellectual freedom: we ensure the free flow of information and ideas. We are fair: we know that every customer and co-worker may not need an identical solution to meet their needs but rather all customers and co-workers have access to all resources that meet their individual needs. We have integrity: we work to meet our Library's mission with honesty and trust. It is both what we do and how we do it. We are diverse, equitable and inclusive: MCPL believes that a diverse, equitable and inclusive organization creates a more dynamic workplace and puts us in a place to better serve the community.
Position Overview
The Delivery Services Associate position is responsible for driving MCPL owned vehicles to deliver materials to branch locations. Models excellent customer service through facilitating the smooth transition of items from one branch to another and sorting items on the dock and in the warehouse. Performs manual labor to load and unload trucks and processes materials on the dock and in the mailroom.
Essential Functions
* Delivery driving
* Transports library materials to branch locations throughout the library system via a company truck
* Makes unscheduled deliveries and pick-ups
* Picks up discarded boxes from branches
* Sorting
* Sort Library materials and related items on the dock
* Loads and unloads delivery trucks
* Unloads freight from trucks
* Receives deliveries from UPS, FedEx and other vendors
* Warehousing
* Determines suitability of discarded and donated books and other related materials
* Trains employees how to sort discarded books and pack appropriately
* Helps sort surplus and/ or donated materials and prepares them for sale or discard
Non-essential Functions
* Receives and delivers mail within the building as needed
* Makes special delivery runs as necessary
* Familiarity with Jackson, Clay, and Platte County directions and locations
Education and Experience
* High School Diploma/HiSet/GED Completion Required
* Experience driving box trucks Preferred
Required Knowledge, Skills, and Abilities
* Job Knowledge, including Librarianship
* Models excellent, proactive customer service attitude and delivery and enthusiastically assists customers and other MCPL team members in a tactful and effective manner
* Actively participates in making the library a welcoming and inclusive workplace
* Exhibits self-motivation in managing changing priorities
* Technology including specific applications, hardware, and coding languages
* Intermediate knowledge of Teams, Microsoft office 365 applications including Word, Outlook, Excel and Teams
* Uses effective verbal, written and discreet communication with management, coworkers, and the public
* Demonstrates proven computer literacy with adequate keyboarding skills
* Communication (reading, writing, speaking)
* Demonstrates advanced confidentiality and discretion regarding employee information and all administrative matters related to the work assigned
* Ability to effectively communicate at an advanced level on the phone, in person, virtually, and via email, with both internal and external customers
* Teamwork
* Advanced knowledge of the importance of Teamwork and collaboration within departments
* Demonstrates advanced proficiency in the ability to maintain effective working relationships with others
* Ability to follow directions from multiple sources within the Delivery Services department, related to their individual areas of responsibility, while maintaining collaborative relationships within the Delivery Services team as well as others system-wide
* Leadership
* Establishes and maintains supportive working relationships with co-workers and customers
* Negotiates for a win-win solution
* Exhibits self-motivation in managing changing priorities
* Decision Making
* Advanced knowledge of department processes and procedures are necessary to ensure proper decision-making
* Demonstrates mature judgment and sound decision-making skills
* Ability to modify workflows depending on daily demands, obligations, and tasks
* Customer Service
* Advanced proficiency in customer service skills with both internal and external customers
* Demonstrates advanced customer service skills through professional and collaborative interactions within the HR team, coworkers and the public
* Ability to adapt to changing deadlines, workflows and tasks assigned while maintaining a polite, professional and collaborative demeanor
All successful team members at MCPL should demonstrate:
* Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
* Ability to work effectively in a team environment.
* Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
* Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.
* Fundamental understanding of how DEI principles impact the workplace and library services.
Age Requirement:
* Must be at least 18 years of age
MVR Requirement
* Possession of a valid driver's license and the ability to drive an MCPL vehicle according to company policy
Work Environment
* (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public.
* Use of special equipment, safety equipment and personal protective equipment (PPE)
Essential physical abilities to be accomplished with or without reasonable accommodation are:
Daily (greater than 50% of the time)
* Standing (more than 1 hour at a time)
* Walking (even ground)
* Walking (variable surfaces)
* Lifting 40+ pounds
* Pushing/Pulling 40+ pounds
Frequently (up to 50% of the time)
* Sitting
* Bending/Stooping
* Kneeling
* Reaching above shoulder
* Climbing ladders
* Receiving Communication and Instructions (vision, reading, hearing)
* Conveying Communication and Instructions (Speaking, writing)
* Using computer data entry tools - keyboard, mouse, touchscreen, scanner
Occasionally (approximately 1-2 times per month)
* Climbing stepstools
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.
All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.###.####.
Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.