The Ed Napleton Automotive Group is looking for our next Part-Time Evening BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at River Oaks Chrysler Dodge Jeep RAM, the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealerships service departments. Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity. What We Offer:
- Aggressive compensation plans ($17-$19 per hour based on experience)
- Family Owned and Operated - 90+ years in business!
- Paid Training
- Discounts on products, services, and vehicles
- Growth Opportunities
Job Responsibilities:
- Handle incoming and outgoing phone calls and emails
- Prospect follow-up calls, set appointments for service and gauge customer satisfaction
- Answer customer internet inquires by both email and phone
- Schedule service appointments and reschedule no show customers
- Contact customers based on current marketing incentives
- Follow up in a manner that results in the customer visiting the dealership
- Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Job Requirements:
- Excellent computer skills required.
- Knowledgeable to call center environment.
- Automotive experience helpful but not required.
- Able to communicate persuasively with customers to set appointments.
- Willingness to undergo a background check in accordance with local law/regulations
- 18+ years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws