The primary objective of a Firearms Sales Associate is to serve customers by selling products and meeting customer needs.
Position Attributes
- Multitasking
- Work well in a team environment
- Taking initiative
- Organization
- Self-motivated
- Consideration for exceptional customer service
Principal Duties & Responsibilities
- Help customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions
- Drive sales through engagement of customer suggested selling and sharing product knowledge.
- Resolve customer complaints by investigating problems; developing solutions; following up to ensure resolution; making recommendations to management
- Identify customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements
- Maintain knowledge of products and services by reading specification updates; attending information meetings; referring questions to supervisor
- Maintain inventory including receiving, stocking and pricing merchandise
- Maintain store appearance by creating a clean, orderly, and safe shopping environment
- Provide general support to the store, e.g. help customers by providing information; answering questions/phone calls; merchandising; completing payment transactions; covering shifts in customer service as needed
- The ability to excel in a team environment
Expectations
- Maintain the stability and reputation of the store by complying with legal requirements
- Maintain quality services by adhering to policies, procedures, and standards
- Contribute to team effort by accomplishing related results as needed
- Flexibility to train and work in various departments as business needs dictate
- The ability to build relationships with customers and support their needs
- The ability to work a flexible schedule based on business needs
Job Posted by ApplicantPro