We are currently looking to hire one part-time Front Desk Associate at our Myodetox Brentwood location for 3 shifts/week, preferably aligning with the following schedule:
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
- Monday AM (6:45am - 1:45pm)
- Thursday PM (1:30pm - 8:15pm)
- Sunday (7:45am - 4:15pm)
- 1-2 days additional availability for scheduling flexibility
Front Desk Associates (FDA) are responsible for providing exceptional service and hospitality at Myodetox clinics. FDAs manage all aspects of clinic Front Desk operational and client-service related tasks and provide consistent support to our team of Clinicians treating at each clinic.
What You'll Do:
- Provide all clients exceptional service and hospitality in line with Myodetox standards
- Introduce new clients to our service offering with clear, on-brand messaging via phone, walk in, written communication
- Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
- Ensure all claims, invoices, transactions and/or Superbills are submitted and filed accurately.
- Maintain clean, consistent client notes for seamless service to each client
- Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
- Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
- Maintain consistent communications with all other FDA and clinic staff to ensure seamless handoff from one shift to the next
- Share insights from daily shifts, therapists and client feedback to Clinic Director/Regional Operations Manager as relevant
Who We're Looking For:
- You have 1+ years of experience working in a customer service and/or hospitality role
- You must be able to work a minimum of 2 shifts per week (equivalent to ~16 hours per week)
- You care deeply about ensuring positive client interactions and experiences
- You are proud of the team and workspace you're a part of, exemplified through a well maintained, presentable clinic
- You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion
- You're passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
- You perform your job duties with consideration and care for business driving booking strategies
- You thrive in a fast paced environment
- You are innately curious, always seeking to solve problems, answer questions and better your work product
- You show up as your authentic self day in and day out, making your voice heard
- You prioritize your own physical and mental health so you can show up as your best version in the workplace
Myodetox Benefits + Perks
- Complimentary Staff Treatment Sessions
- Sales Commission
- 401k Program with a Company Match
- Cell Phone Allowance
- Bonus payout for referral of new team members
- Clinic closures on certain holidays
- Sick Time
- Pet Insurance
- Erewhon Corporate Membership Program
$19.50 - $20.50 an hour
The Nuts & Bolts:
This role reports directly to each respective Clinic Director, and collaborates closely with all clinic staff including Clinicians, and Regional Operations Manager.
The responsibilities and duties of this position described here are representative of those that this individual is expected to perform. This is not a comprehensive list and other duties may be assigned from time to time.
Core Values and Principles:
At the heart of our operational ethos lie our core values, encapsulated by a commitment to:
- * Care Deeply (Passion)
- * Protect The Asset (Sustainability)
- * Do Less, Well. (Focus)
- * Never Stop Learning (Curiosity)
- * Stay True (Authenticity)
In addition to these values are our Myodetox Principles, which serve as an integral part of our identity and offer us a north star in our pursuit of delivering high-quality care.
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