Salary: $20.00 HourlyLocation : Wylie, TXJob Type: PART TIMEJob Number: 2024-00072Department: RECREATION-REC. CENTEROpening Date: 09/30/2024Closing Date: ContinuousGeneral SummaryWhy work for the City of Wylie? The reason we exist is to serve our residents and guests. By combining our unique talents to ensure the preservation of the small town feel of our area, we are committed to building and sustaining a safe community where economic development and neighborhood enrichment can flourish while creating an unparalleled experience for all. How we accomplish our mission:Leveraging the diversity of our workforce to continually think and do things differently, the City of Wylie invests in the development of our employees by providing them with a working environment that serves to enhance their personal happiness and elevate their professional goals. The City of Wylie has an exciting opportunity for a Guest Services Specialist position at the Recreation Center. The selected applicant will work in partnership with other employees, departments/divisions, external entities and the public to deliver effective and innovative park and recreation services. This is accomplished by overseeing the operations of assigned areas and offerings, communicating with stakeholders, and providing exceptional customer service.Supervision is provided by the assigned Recreation Programmer and/or assigned Recreation Supervisor. Essential Job Functions
- Supervises staff by providing training and direction; providing information about changes or improvements to customer service standards; providing instruction about rules, regulations, and policies; and acknowledging staff performance.
- Provides clerical support by creating, scanning and saving forms and reports; entering employee time and creating discrepancy reports; oversees the creation of staff schedules; maintains storage systems; and files incident reports.
- Performs data entry and ensures guests fill out and complete appropriate paperwork, ensuring information is accurately entered into the computer system and taking note of any special needs or accommodations.
- Monitors the open play areas by distributing equipment; ensures that staff are walking the areas every hour to check hallways, classrooms, outdoor areas, kitchens, locker rooms, restrooms, doors, and equipment; picks up trash and provides upkeep as needed; records all maintenance activities; and sets up equipment and supplies for programs.
- Maintains a record of the number of guests in the facility by taking a count every hour.
- Leads organized activities by providing instruction and direction to guests in a variety of programs.
- Performs guest supervision by ensuring safety measures are taken and the needs of the guests are met, and recording and attending to any inquiries that occur.
- Performs maintenance and cleaning by sweeping and mopping floors, wiping down and sanitizing furniture and equipment, washing equipment on a regular basis, taking out trash, ensuring work area is tidy, and providing regular maintenance on equipment.
- Performs administrative duties by administering waivers, entering them into the ActiveNet system, and filing them appropriately; completes sign-in and sign-out sheets; verifies waivers and passes; answers telephones; and distributes name tags or other identification.
- Oversees special events and decorations by participating in the planning process, gathering needed supplies, assisting and leading special events, and decorating seasonally.
- Provides customer service and guest relations by responding to guest and staff phone calls and face-to-face inquiries; assists guests and staff in various areas of the facilities; engages in conflict resolution with guests and staff; assists guests with a variety of equipment when necessary; and supervises participants during programs.
- Enforces all Park and Recreation program and facility rules, regulations, and procedures.
- Actively participates in staff training, meetings, and in-service programs.
- Operates a motor vehicle in carrying out the business of the department and the City.
- Performs as a responsible steward of the public trust and strives for excellence in public service, enhancing the quality of life for all.
- Acts in a civil, respectful manner at all times to management, co-workers and others.
- Other duties as may be assigned.
Minimum Job RequirementsHigh School Diploma or equivalent. Minimum two years' experience preferred; the ideal candidate should have a proven record of working with the public for recreational programs. Must be 18 years of age or older. Valid Driver's License. Must have Texas Driver's License within 60 days of hire. Must obtain CPR, First Aid, and AED certifications within six months of hire. Must maintain required certifications/licenses throughout time in position.Completion of National Incident Management System (NIMS) training courses as outlined by Emergency Management after hire. Physical Requirements/Work EnvironmentPHYSICAL STRENGTH REQUIRED:When assigned to Maintenance, Resource Tech, Bus Driver, Climbing Wall: Must be able to climb stairs frequently while carrying items such as tubs and boxes. Heavy: Exerting 50 - 100 lbs occasionally; 10 - 25 lbs frequently; or up to 10 lbs consistently.PHYSICAL ACTIVITIES REQUIRED:Standing Sitting Walking LiftingCarrying Pushing/Pulling Reaching HandlingFine Dexterity Kneeling Crouching CrawlingBending Twisting Climbing BalancingVision Hearing Talking Bus/Van DrivingPRIMARY WORK ENVIRONMENT: Indoors, plus outdoor special eventsSHIFT WORK: No CALL-OUT: Occasionally The City of Wylie offers an array of great benefits.01 The supplemental questions are a very important first step in our screening process. Therefore, you are required to complete these questions so that we may initially determine your eligibility for this position. A lack of detail and explanation in the supplemental questions and in your application may result in disqualification for this position. This means you will be ineligible for further consideration in this recruitment process. Please check yes to confirm that you have read and understand this statement.
02 What is your highest level of education?
- No High School Diploma or equivalent
- High School Diploma or equivalent
- Some College
- Associates Degree
- Bachelor's Degree
- Master's Degree or Higher
03 Do you have a valid Driver's License?
- Yes, I have a valid Driver's License.
- No, I do not have a valid Driver's License.
04 Are you currently a City of Wylie - Recreation Division employee?
05 Are you currently an employee at the City of Wylie?If you are applying for a position within your current department, the Internal Transfer Request IS NOT required. If you are applying for a position within another department, you must submit a completed Internal Transfer Request to Human Resources, prior to submitting your application. Your application will not be forwarded to the hiring manager until you have submitted the completed Internal Transfer Request.(Employee Handbook, Section 23: Transfers, Promotions & Interim Pay: Current employees must submit an online application or a resume as well as an Internal Transfer Request to Human Resources for consideration.)Please request a link to the Internal Transfer Request form from HR.
- Yes, I am currently an employee at the City of Wylie
- No, I am not currently an employee at the City of Wylie
06 Have you ever worked for a city/municipality?
07 If yes, please list which city, dates of employment and position. If no, please type N/A. 08 Have you worked anywhere else other than the positions listed on your application?
09 If you have worked anywhere else other than the positions listed on your application, please describe below. 10 Please take this opportunity to review your responses to the supplemental questions. Ensure that the qualifications stated above can be cross-referenced with the qualifications in your application. Your application may not be considered for further review if you have failed to show details of where the minimum qualifications are met.By agreeing to the statement below, you are confirming that you understand this statement, have reviewed your responses to the questions for accuracy and verify that your responses accurately describe your current qualifications.
- I verify that all of my responses to the supplemental questions are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do no support one or more of my responses to the supplemental questions that my application may be disapproved and/or I may be removed from consideration.
Required Question