Location: Fishkill,NY, USA
Hampton Inn Fishkill is hiring for Front Desk Agent. This position will require a flexible schedule and the availability to work various shifts of 7am to 3pm OR 3pm to 11pm
Weekends and Holidays are required.
We offer a fast paced, hotel environment with a very attractive employee travel plan. Other benefits are available!
Responsibilities
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients' complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments