Part-Time Hotel Front Desk Attendant
: Job Details :

Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities •Bookkeeping: keep accurate records of all hotel guest account information •Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs •Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information •Field customer complaints when necessary •Communicate with housekeeping to make sure guest rooms are ready Qualifications •Well-versed in taking telephone calls and handling stressful situations •Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills •At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred •Has previous experience or working knowledge of Microsoft Office and reservation management systems •High school graduate, GED recipient, or equivalent