Location: Charlotte,NC, USA
To lead and manage a team of front-of-house staff and be in control of the venue's front-of-house operations
* Trains the ushers on the evening of performances.
* Executes health and safety policies, and evacuation procedures for the venue when necessary.
* Assigns staff to emergency exit points at the beginning of each shift in preparation for an emergency.
* Delegates duties to staff during assigned shift, including ticket collection, stewarding, program distribution or patron direction and assistance.
* Coordinates activities with the Stage Manager, Technical Director and other appropriate staff.
* Manages the ushers while they are on duty; oversees lobby area, seating and overall comfort of the theatre patrons.
* Acts as a customer contact during performances, dealing with complaints and inquiries.
* Works closely with the Box Office staff, as appropriate, regarding ticket sales and audience composition.
* Organizes staff breaks, ensuring adequate coverage at all time.
* Serves as liaison with other departments, employees and outside organizations to ensure smooth front-of-house operations.
* Inspects the venue during and after performances for cleanliness and maintenance.
* Performs other duties as assigned.
Requires a high school diploma or GED and 6 months of experience in operations and/or customer service in a theatre environment