Location: Fort Washington,PA, USA
Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!
What you get to do:
Do you flourish in a room where you are the center of attention? Do you thrive on helping others cultivate their knowledge while creating motivation to get the job done? Here is your chance to inform, excite, and position our team of ambassadors for success! We are looking for trainers who will prepare and deliver training to Sesame Place ambassadors and handle all ongoing learning needs. If you are passionate about priming our team of versatile ambassadors for success, this job is for you! You will:
* Work with the HR Training team to prepare and deliver all park training as needed
* Coordinate department audits and recommend remedial action when necessary
* Work closely with internal stakeholders to identify and report training deficiencies
* Maintain ambassador training files; conceptualize and executing ambassador engagement events; developing and monitoring ambassador communication
What it takes to succeed:
* At least 18 years old
* A passion for training and customer service
* Excellent multi-tasking and time management skills
* Outstanding communication abilities
* Active listener with the ability to anticipate guests and ambassador needs
* Flexibility to perform varied duties
What else is important:
* High school diploma or GED equivalent required
* Previous public speaking/presentation experience required
* Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of trainings
* Ability to maintain a professional image and manage confidential information appropriately
* Proficient in Microsoft Office Suite with high aptitude for computer software systems
* Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
* Perform cleaning duties; including use of cleaning chemicals
* Must be willing to comply with all SEA grooming guidelines and employment standards
* Must be able to work indoors and outdoors, in varying weather, to include extreme heat
* Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement.
* Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
* Ability to successfully complete all legal, company and department training requirements within established timelines
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
* FREE park admission
* Discounts on park admission tickets and passes for family and friends
* Park discounts on food, merchandise, etc.
* Scholarship opportunities
* Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.