Key Holder Job Description STORE OPEN DATE IS 2/1 Reports To:, Assistant Manager, Store Manager, General Store Manager, District Manager Company Summary: As the premier destination for streetwear and sneaker needs, Soleply established itself in 2021 as the new, community defining shopping experience. Soleply doesn't just sell goods, we take the extra step in every customer interaction to ensure that they leave having an experience. It is the main focus of the company to build a community, and Soleply intends to become the leading sneaker supplier where every experience is personalized. Our employees are a part of the Soleply family. What is a good business without highly skilled individuals that are passionate about their work, who they work with and the company they work for? Those on our team are family, and we understand that we cannot create a positive experience for our customers unless our team members are thoroughly satisfied and have a positive experience themselves. Job Summary: Overview We are looking for a Key Holder here at Soleply to fulfill the role of managing the employees and customer experience at once. As a Key Holder, you will be responsible for leading the sales associate team to their goal via exemplary leadership. One of your main responsibilities is to work the sales floor, you will be expected to understand the role enough to correct any sales mistakes made by the sales associates and encourage them to approach their goals in a more efficient manner. On top of managing the sales floor, you will also manage the people within the store, from scheduling to performance evaluations. With all of these responsibilities, the Key Holder will be the right hand to the Store Manager of the culture for that location and will be directly responsible for the performance of the location. Key Responsibilities Store Management
- Ensure the location reaches their sales goal through effective and confident leadership.
- Open and Close the store.
- Keep the store organized and clean.
- Create solutions to enhance the performance of the team
- Curate the best experience for every customer that walks in the store.
- Handle customer complaints and concerns that arise at every location.
- Approve in-store/local pickup orders.
- Collect mail per location.
- Communicate with the management team for any larger scale store issues that you can't handle.
- Note what is needed for your location to succeed and pass the notes up the chain of command.
- Manage the money and drawers.
Team Management
- Create and post the schedule on Homebase (Schedule to be completed 14 days in advance)
- Time Off request submitted in Homebase 19 days prior to the exact date needed off.
- Develop and manage a positive work environment and culture
- Constantly move around the store and engage with customers in a positive manner
- Pass along encouraging words with the team daily
- Set the standard as a leader and become a role model for the sales associates
- Provide reports to the management team of all performance evaluations as well as all performance analytics to receive feedback
- Diffuse any problems between team members and provide solutions
- Administrate disciplinary actions
Qualifications:
Previous management experience in any industry, not just in a sales setting. Advanced proficiency in customer service and communications Experience in a sales-oriented environment Possess the ability to identify inefficiencies in sales performance and understand how to effectively improve results Comfortable taking on a leadership role and delegating responsibilities to manage a location Excel in problem-solving, as there will be situations that require immediate action from a leadership perspective Desired Attitude: Soleply needs team members that are passionate about their work and are extremely team driven. The community built around Soleply isn't dependent on one person, but rather the efforts made by every individual on the team. We need talented individuals who excel and who are open to receiving corrective feedback in order to produce the most efficient possible results from your position. We seek out individuals who can effectively communicate, collaborate well with teammates, and swiftly execute on tasks. Salary & Growth Opportunities The Key Holder Role Hourly Rate May Vary Due To Stores Annual Volume And Tier Level. This Position Is A Part Time Position
There are incentive opportunities available based off of a monthly sales goal set for the location. 0-25 Hours max weekly (Unless DM Approved To Receive Overtime) You will work alongside a successful team of Sales Associates. Everyone on your team is an imperative resource that you can properly manage to progress the success of your location. You're encouraged to think outside of the box to push your team to be the best they can be. Your performance will be judged based on team morale, sales performance, customer retention, and performance evaluations. • Growth Opportunities: • When leadership is displayed to a maximum capacity, there will be occupation opportunities available up the operations chain of command. The maximum capacity looks like:
- Entire location is over performing in comparison to sales goal
- Team culture and morale is at an all-time high
- Performance evaluations are outstandingly positive
- Community around the store views the location as a positive experience
- Innovative measures are taken to yield the most efficient results
Assistant Manager, Store Manager, General Store Manager, District Manager, Regional Manager, and even more specialized roles will be available depending on the skill set possessed and developed by the Key Holder. Benefits:
PTO (Paid Time Off) (40/40) Accrued (Reference Employee Handbook) Access to other voluntary benefits such as (Gym Membership, LTD/STD, Flexible Spending Account, Group Life Insurance, Accident Insurance, Identity Theft / Legal Protection Plans.) 401K & 401K Matching (After 1 year of employment) Employee Discount (15%) Monthly Bonus Opportunities Opportunities For Growth This Job Description should not be interpreted as exclusive as the job may occasionally require other duties to be done as may be seen fit by the CEO, COO, District Manager, Operations Manager. This is in no way a complete representation or list of all jobs that may be required and the Company reserves the right to change or amend such job description as may be required by Management from time to time.