Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.
The Key Holder reports to the Store Manager.
Responsibilities:
Performance:
- Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
- Be a support to execute business plans to accelerate the business forward and remedy opportunities
- Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally
- Ensure store atmosphere upholds the image of the brand
Client Centric:
- Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
- Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
- Follow through on customer journey as required to ensure a content client
- Support the needs of the client through styling advice and suggestion with every engagement
- Solution oriented approach to finding resolutions to customer service issues
Marketing & Community:
- In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
Team Leadership:
- In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
- Support a positive work environment with teams and throughout store network including cross functional partners
- Support performance management initiatives with store teams
- Attend and participate at store meetings as required by the business
- Ability to manage and resolve conflict in the workplace
Visuals:
- Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards
Operations:
- Support inventory functions as set out by Store Management including receipts, reconciliations and transfers
- Protect all company assets including cash handling, inventory, expenses etc.
- Support Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
- Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
- Provide support to ensure that all processes are compliant with legal, safety, and internal procedures
- Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
- Additional projects/ responsibilities may arise in accordance with the needs of the business
Requirements:
- At least 1+ years of experience in a keyholder position preferred
- Fashion enthusiasts and retail experience within women's and men's apparel preferred
- Ability to effectively create, manage and adhere to deadlines
- Familiar with key retail performance indicators
- Adaptable, a sense of openness, active listener, and compassionate
- Advanced organizational skills, writing and communication skills
- Expertise in Microsoft Office 365 Suite
- Comfortable and savvy with computer technology, including PC and iOS devices
- Travel approximately 10% of the time
- Ability to climb ladders
- Ability to lift 25+ lbs.
Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.