American Heritage Credit Union, a $4.8+ billion credit union has immediate openings available in our Contact Center in Northeast Philadelphia! This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence. Responsibilities Include:
- Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/ or mail.
- Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member.
- Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.
Requirements Include:
- Must have prior Contact Center/Phone/Customer Service/Sales Experience!
- Must be available for shifts that start late morning/early afternoon 2:00 to 7:00 p.m. shift and regular Saturdays from 9:00 a.m. to 3:00 p.m. unless it is a special occasion and the time off is approved by management.
- We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.
- To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.
*** Come experience why American Heritage Federal Credit Union is a seven time award winner in the Philadelphia Business Journal Best Places to Work contest!! ***