Part Time Night Auditor - AC Hotel by Marriott Boston Downtown
: Job Details :

Part Time Night Auditor - AC Hotel by Marriott Boston DowntownJob Category: Rooms Front OfficeRequisition Number: PARTT002720Posted: December 6, 2024Part-TimeLocationsAC Hotel by Marriott Boston Downtown225 Albany StBoston, MA 02118, USADescriptionAC Hotel by Marriott Boston Downtown is seeking a friendly and detail-oriented Night Auditor to join our team. This is an overnight position responsible for balancing hotel transactions, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area.General Responsibilities:Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.Complete end of day activities including posting charges to accounts, balancing ledgers, running night audit/daily close, back-up, and roll date.Provide exceptional guest service.Efficiently manage the operations of the front desk, ensuring timely check-in and check-out.Warmly and professionally welcome all guests.Process guest check-in: confirm reservations, assign guest rooms.Treat requests with professionalism, tact, and courtesy; act with a sense of urgency.Investigate and resolve all complaints regarding service and/or accommodations.Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.Ensure prompt delivery of billing to guests.Ensure accuracy of daily closing reports.Process all payment types e.g. charges, cash, checks, debit, or credit cards.Communicate with Lead Audit team regarding daily closing and issues.Discreetly handle confidential guest information.Ensure lobby and shared areas are neat and orderly.Adhere to all Colwen and brand standards.Maintain STRICT key controls.Perform other related duties as assigned.Requirements:One year of related experience, hotel preferredExcellent verbal and written communication skillsStrong organizational skills and attention to detailSuperior interpersonal and customer service skills, ability to deal with difficult guestsFamiliarity with the local area, ability to provide directions and maps to local attractions and destinationsProficient with Microsoft Office Suite and common computer software programsAbility to learn computer software programs and operate property management systemWe've got you covered: Benefits & PerksMedical Insurance with Company-Funded HRAVision InsuranceFlexible Spending AccountsWide Array of Supplemental Insurance OfferingsPaid Time Off ProgramsEmployee Assistance Program401K Plan - Traditional & Roth Options with Employer MatchHotel Discount Travel Program for Associates & FamilyExclusive Associate Discounts - Travel, Entertainment, & RetailTraining and Development ProgramsColwen Hotels is an equal opportunity employer. EEO M/F/D/V#J-18808-Ljbffr