Overview
The Order Specialist is responsible for performing daily customer order management tasks that ensure timely, accurate processing of orders and organization of the stockroom. This position partners with the General Manager and Store Managers to ensure the stockroom is neat, safe and organized. This is a part-time, hourly, non-exempt position.
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Responsibilities
- Pulls and prepares customer orders for pickup
- Evaluate customer orders each day for successful execution to meet the demand for Curbside Pick Up and Local Delivery requests
- Executes all daily tasks so that all orders are completed on time
- Communicates and follows up with customers on issues regarding their orders, all the way through resolution
- Organizes the stockroom, ensuring it is well-maintained to support selling efforts of the store
- Assists with cleaning routines around the store – including dusting, restrooms and vacuuming
- Adheres to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detail
- Maintains and down stocks the Elfa product area in the Stock room
- Performs daily locations audits on customers' orders
- Executes changes to staging locations and partners with Managers on updating Elfa Pull Sequence
- Supports carryout to our customers cars whether through curbside or in the parking lot/garages.
- Consistently maintains clear communication with Managers to seamlessly complete projects and to achieve sales goals
Qualifications
What You Bring To Us
- 2-5 years inventory experience preferred
- Retail sales experience a plus
- Strong computer skills
- Enjoys engaging with people and connecting with customers
- Possesses focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure
- Proven communication and coaching skills
- Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
- Understands retail is an ever-changing industry and requires flexibility in scheduling
- Must be at least 18 years of age
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act.
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