Location: Asheville,NC, USA
The Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards.
Responsibilities and Duties
* Ensure a delightful, seamless arrival and departure for our guests.
* Greets guest and processes hotel registration and other transactions.
* Keeps current on hotel accommodations, services and local attractions.
* Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
* Works with other departments as appropriate to arrange for services requested by the guest.
* Stays current with developments in the hotel by reviewing and updating the communication log.
* Prepares end of shift summaries and communications for management and other shifts.
* Makes reservations in accordance with hotel's yield management practices.
* Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.
* May be responsible for answering and fielding all calls to the hotel, both internal and external.
* Identifies and records special billing instructions and notifies Accounting.
* Obtains appropriate approvals and signatures for guest transactions.
* Follows hotel policy on cash banks.
* Maintains confidentiality of guest information.
* Responsible for night audit process and all required reporting.
Qualifications
* Hotel Front Desk experience a plus.
* Ability to work evenings, holidays and weekends.
* Excellent communication skills: Ability to communicate effectively with guests and associates.
* Computer literate
* High School graduate or GED equivalent