Provides highly service-oriented dispatch services, responsible for maintaining effective and efficient communications among the Public Safety dispatch center, officers in the field, outside emergency services agencies, the campus community, and the public.Washington and Lee University actively promotes a dynamic and inclusive environment that allows students and employees of multiple backgrounds, cultures, and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise.
Essential Functions: - Receives and takes action on all emergency and non-emergency calls made to Public Safety.
- Dispatches Public Safety staff as necessary and appropriate, and maintains communication to ensure that all pertinent information is received.
- Coordinates responses to incoming calls involving Student Affairs, Counseling Center, or other departments on campus, as well as law enforcement agencies.
- Able to collaborate and work with individuals from diverse backgrounds in order to respond to issues and conflicts within the team quickly and effectively
- Maintains appropriate logs and records within the dispatch function of the department.
- Receives and transfers calls on the University switchboard system. Monitors alarm systems, cctv camera systems and other security related technologies in the Public Safety dispatch center.
- Acts as a knowledgeable resource to students, staff and visitors to campus. Provides general information such as directions as well as more up to date information about campus events.
- Sets high standards and provide excellent customer service to students, staff, faculty, and visitors.
- Other duties as assigned.
Work Schedule: Work hours available on all shifts - days, overnights, and weekends. Priority needs include nights, weekends, and holidays as necessary. This position is limited to 29 or fewer hours per week and less than 999 hours each anniversary year.
Minimum Pay: $17.75 per hour
Minimum Qualifications: - Position requires a minimum of a high school diploma or equivalent.
- Prior dispatch center experience is preferred.
- Strong record maintenance skills
- Ability to communicate effectively, both orally and in writing
- Ability to use computers to read and respond to emails and to use basic applications is also required.
- Prior experience with security-related technologies preferred (i.e. CAD/RMS systems, cctv camera systems, access control systems, etc.)
- Successful candidates will possess a high degree of reliability,
- Successful candidates will also possess the ability to relate well to students, faculty and a diverse community.
- Must possess a valid Virginia driver's license and a good driving history.
- Must be able to pass an extensive background check.
- Must be a self-starter and have the ability to work independently, as well as to communicate and interact effectively in a professional, confidential, and courteous manner with team members, visitors, faculty, staff, and students.
- Must be detail-oriented, have the ability to multi-task, and possess strong organizational skills.
- Demonstrated ability to handle confidential and sensitive information.
Application Instructions:Review of applications will begin immediately, and continue until the positions are filled. A resume and cover letter are optional. Upload both documents to the Resume/CV upload section of the application. You will be asked to provide names and contact information for three professional references.
PHYSICAL REQUIREMENTS: - Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
- Grasping: Applying pressure to an object with the fingers and palm.
- Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
- Extensive sitting in standard dispatch desk environment.
- Extensive typing and computer work
- Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Position Type: Non-Exempt, Part Time, Non-Benefit Eligible