Department: The School Position Title: Part-Time Receptionist, SE Campus Reports to: Assistant Manager, SE Campus Classification: Part-time, Non-Exempt Hourly Rate: $17.50/hr. Location: THEARC - 1901 Mississippi Ave SE, Washington DC Position Description: The Part-Time Receptionist at The Washington Ballet, SE Campus is the first point of contact for students, parents, visitors, and staff. This position plays a key role in ensuring a positive and welcoming environment by managing the front desk, answering inquiries, and providing administrative support to various departments. The ideal candidate will be someone who takes initiative, is organized, personable, and capable of managing multiple tasks in a fast-paced environment. Key Job Duties:
- Front Desk Management: Greet and direct students, parents, and visitors with professionalism and warmth, ensuring a welcoming atmosphere at all times.
- Phone, Email, and In-person Communication: Answer incoming phone calls and respond to emails, addressing inquiries or routing them to the appropriate staff member or department.
- Administrative Support: Assist with data entry, maintaining student records, filing, and distributing information to staff or students as needed.
- Class Registration Assistance: Provide support to students and parents during the registration process, helping with forms, payment processing, and scheduling inquiries. Share the appropriate registration link with prospective families. Keep track of families with past-due balances.
- Facility Oversight: Monitor the lobby area to ensure it remains organized and tidy, and assist with any operational issues. Report facility maintenance needs to THEARC Staff. Keep the front desk and lobby clean and tidy. Keep studios clean and prepped for class, including the Recital Hall. Manage studio technologies and assist teachers with studio setup. Keep track of office supply needs for the front desk.
- Daily Schedules and Announcements: Keep updated on class schedules, teacher availability, and special events to provide accurate information to students and parents. Create and display announcements and videos on the TV display every day.
- Attendance Tracking: Monitor student check-ins (Youth and Adult classes), record attendance, and ensure accuracy in reporting.
- Safety & Security: Manage visitor sign-in and ensure security protocols are followed for the safety of students and staff. Be sure students are dropped off and picked up safely. Escort students out of the building after class. Communicate emergency procedures when necessary.
- Costume Closet Oversight- Assist with laundry and costume prep for performances. Manage the distribution of loaner uniforms to students as needed.
- Assist with performance prep and execution for various school events held throughout the year, including Spring Performance and various Performance Ensemble events.
- Make sure that students are complying with the Uniform and Hair policy of The Washington School of Ballet.
- Additional Duties: Perform other duties as assigned by the supervisor or leadership team.
- Actively participate in creating a work culture that celebrates Diversity, Inclusion, Equity, and Belonging (DEIB).
Experience, Skills, and Knowledge:
- High school diploma or equivalent preferred.
- Previous receptionist or customer service experience preferred.
- Previous experience working with children ages 3 to 18 preferred.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to multitask and remain calm in a busy environment.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) Google Suite, Canva, and other relevant software.
- Excellent organizational skills and attention to detail.
- Friendly, approachable demeanor with a passion for creating a positive atmosphere.
- Interest or experience in the dance or performing arts industry is preferred.
Non-Discrimination The Washington Ballet is committed to workplace diversity and inclusion. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Benefits
- Free adult drop-in dance classes
- Comp and discount tickets to TWB shows
Application Instructions Please submit your resume, cover letter, and three references. We encourage all interested applicants to apply even if they do not feel they meet 100% of the qualifications. We are dedicated to considering a wide array of candidates including those with non-traditional background and experience in the performing arts. Please use your cover letter to elaborate on what you hope to bring to this role and how your prior experience has prepared you for this opportunity. About The Washington Ballet Celebrating its 80th year as an organization, The Washington Ballet grew out of the success of The Washington School of Ballet, founded and directed for years by legendary dance pioneer Mary Day. Today, The Washington Ballet's mission is threefold: To bring the joy and artistry of dance to the nation's capital and the world's stage through the professional presentation of the best in classic and contemporary ballet; To provide the highest caliber of dance training through a preeminent school of ballet; and to serve and involve the entire community through extensive dance education and community engagement programs.