The Server will serve food and beverage items with a knowledgeable, friendly, and helpful manner to all guests at Ole Red in the Nashville International Airport. This position works with a team to ensure every guest has a great experience.
- Greet all guests at table and respond to guest inquiries regarding menu, wine list, and entertainment.
- Suggestively sell menu items, beverages, desserts, etc., inform guests of daily specials, and make recommendations.
- Anticipate and respond to guest needs. Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude. Organize and prioritize service per appropriate service sequence.
- Take menu, beverage, and bar orders from guests and communicate orders to kitchen and/or bar through POS terminal.
- Check food orders prior to serving to ensure that they are correct, properly presented and that special requests have been met.
- Deliver food and beverages to table, pre-bus as necessary.
- Memorize menus and daily specials to share with guests.
- Perform opening/running/closing duties according to policy.
- Maintain line of sight/atmosphere control by circulating through work area throughout shift while upholding all Ole Red safety and sanitation standards.
- Receive payment and process cash, credit card, or traveler's check transactions according to Ole Red procedures.
- Perform other duties as assigned.
Education
- High school diploma or equivalent required
Experience
- Experience in restaurant operations
- POS check and cash handling experience
Knowledge, Skills and Abilities
- Working knowledge of high volume restaurant operations and safe, responsible alcohol service
- Standard food preparation/presentation knowledge
- Skill in guest relations
- Wine and liquor knowledge
- Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude;anticipate guest needs
Licenses / Certifications
- ABC Certification required
- Must meet all requirements to receive required airport SIDA badge, including successful completion of a background check