Location: Johnston,IA, USA
Part-Time Student Apprentice CSR
Johnston,IA
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
Primary Location: United States (US) - Iowa - Johnston
Function: Administrative / Clerical
Title: Part-Time Student Apprentice CSR - 97035
Onsite/Remote:Onsite Position
Your Responsibilities
As a Part-Time Student Apprentice Customer Service Representative (CSR) for John Deere Financial-Johnston located in Johnston, Iowa you will:
Research, analyze, and respond to customer inquiries.
Contact customers to resolve outstanding customer service issues.
Assist supervisors in the continuous improvement of the customer service delivery process.
Document customer interactions and product/service issues, enter descriptive information online to provide history and tracking of issue resolution
Collect on past due accounts utilizing available technology and collection strategies. Negotiate payment plans with past due customers.
Assist with account resolutions for misapplied cash and refer problem accounts to supervisors.
Manage assigned accounts to maintain low levels of delinquency.
What Skills You Need
16 years old and older
Good communication skills
Ability to work with numbers/calculations
Reliable
Learning agility
Education
Ideally, you will be pursuing a degree in the following:
Registered and pursuing a high school degree currently at the sophomore level or higher. Job Ref: 97035