About UFCU Founded in 1936, UFCU has grown to serve Members across Texas and beyond.At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success. Possibilities Reimagined We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration. Job Summary Under direct supervision a Part-Teller I must demonstrate behaviors critical to ensuring exceptional member service by processing transactions based on member requests and build member relationships by offering products that would benefit them. A Part-Time Teller I must be active in branch success, including sales success, accountability, detail orientation, stress management, problem solving and good judgment, effective communication, teamwork, and initiative. Consistently receiving awards as the Top Credit Union and Top Mortgage Company, UFCU is proud of its people-first culture. We value our employees as much as our Members.We offer an environment where people care about each other - like family.If you want to love what you do, make an impact in your community, and have the power to help people change their lives - then we're glad you're here. Please note, this person will be expected to work 5 hours, 4 days per week from 10am-3pm or 11am-4pm (depending on business needs), and every Saturday from 9:30am-2:30pm. Since this shift includes every Saturday, this person will get one full day off during the week. Essential FunctionsMember Experience:
- Greet members
- Maintain branch appearance
- Explain basic products and services
- Identify product needs
- Answer member questions
- Resolve member issues
Account Maintenance:
- Conduct system navigation on various computer systems
- Process address, phone number, and email changes
- Process check re-orders
- Establish direct deposit
- Assist with online and mobile banking
Compliance:
- Performs other duties as assigned.
- Adhere to all company policies, procedures and business ethics codes.
- Complete required regulatory training as assigned.
- Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation.
Conduct Transactions:
- Process transactions, mail deposits, night drop, and cash advances
- Grant access to safe deposit box
- Scan transit and on-us checks
- Validate accuracy and process member checks
- Place and communicate check holds
- Print documents, including statements, temporary checks, and direct deposit forms
Knowledge/Skills/Abilities
- Ability to effectively build relationships, establish rapport, and diplomatically communicate information
- Effective active listening skills
- Strong verbal, interpersonal, and written communication skills
- Ability to be adaptable and work in a fast-paced environment
- Ability to demonstrate good judgement and effective problem solving skills to help identify and resolve Member issues
- Strong attention to detail
- Strong organizational and time management skills
- Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a what can I do to help? attitude
- Proficient in Microsoft Office
- Ability to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification
Core Competencies
- Demonstrating Member Obsession
- Demonstrating Performance Excellence
- Demonstrating Innovation
ExperienceRequired Qualifications
- High School Diploma or GED
- Minimum of six (6) months of Teller or cash handling experience
- Minimum of six (6) months of customer service experience
- Bachelor's Degree in Business or Finance-related field may substitute for experience requirements
- Minimum of six (6) months working in a team environment
Preferred Requirements
- English/Spanish bilingual
- Bachelor's Degree
- Credit Union experience
- General knowledge of applicable financial industry regulations
- Military experience
Things You Need to Know Before You ApplyHours Monday through Friday from 9am to 6pm and Saturday from 9am to 2pm. This person will be expected to work 5 hours, 4 days per week from 10am-3pm or 11am-4pm (depending on business needs), and every Saturday from 9:30am-2:30pm. Since this shift includes every Saturday, this person will get one full day off during the week. About This Career Opportunity We're always looking for great talent.If you're looking for a career with a socially conscious, service-oriented organization and want to have fun while you're at it, join our UFCU team! INDUFCU Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)