Location: Lockport,NY, USA
Position Summary:
Accurately and efficiently process and record routine transactions for members / non-members. The successful candidate will negotiate checks, accept and disburse cash, process share deposits, share withdrawals, loan payments, VISA payments, money orders, gift cards, travel money cards and amusement park tickets.
This is a frontline position and plays a fundamental role in achieving CCFCU's Member Journey Experience goals.
* This position is part of the late Friday and Saturday rotation schedules.
Essential Duties and Responsibilities:
* Handle member account transactions including, but not limited to: deposits, withdrawals, loan transactions, funds transfers, sale of money orders, gift cards, travel money cards, and amusement park tickets, Series EE Bonds.
* Perform file maintenance. (i.e. closing of an account)
* Maintain cash boxes at predetermined dollar level.
* Maintain constant recognition of the vulnerability of cash handling and check negotiations; periodically reviews security procedures and maintains high awareness of actions to take during and after criminal attack or other emergency situations.
* Must possess demonstrated knowledge of all cash handling and check cashing policies and procedures to ensure proper transaction execution.
* Call unusual circumstances and exceptional cases to management's attention to obtain approval for proper disposition.
* Assist in keeping address changes up to date.
* Responsible for processing required government reporting.
* Has a thorough knowledge of products and services and educates members of their availability.
* Be neat, punctual and professional in appearance and demeanor and adhere to safe work practices and procedures at all times.
* Always represent the best interests of the Credit Union in words and actions.
* Complete all required training.
* Other duties as assigned.
Knowledge, Skills and Abilities:
* Computer literate including Microsoft Office, Word and Excel.
* Deep understanding of how a credit union functions, and the value it brings to its member's and community. This includes understanding of what a Cooperative is, as that is the business models of all credit unions.
* Able to communicate effectively both orally and in writing and generate grammatically correct written reports, letters, memorandums, etc.
* Excellent interpersonal communication skills and be able to establish working relationships and interact effectively with a wide range of individuals, members and vendors.
* Employee must possess accuracy in the handling of cash and recording daily transactions.
* Duties require maximum public contact with the member and dictates that employee should strive to maintain an overall knowledge of the resources and services of the credit union and be conversant in alternatives for withdrawing funds, making loans, etc. Accordingly refer members to other personnel as situations warrant.
* Has a thorough knowledge of interest rates and dividends, how they are computed and disclosed, and is capable of discussing this with the member.
* Employee must maintain a cooperative attitude with other employees and help to maintain the friendliest atmosphere possible in the credit union office.
* Must strive to render the best possible service to all the membership.
* Must keep current with basic knowledge of all credit union programs and must thoroughly cross-sell all credit union products at every available opportunity.
* The ability to properly receive members, either by telephone or in person.
* Employee will follow any instructions, and perform other related duties, as may be required by management.
Confidentiality:
Employees are required to maintain the confidentiality of all sensitive Cornerstone CFCU, member, employee, and proprietary information both during and after their employment. If an employee has a question about the confidentiality of a particular matter, they should consult with their Manager/Supervisor or Human Resources. Any violation of this rule may subject the employee to disciplinary action, up to and including termination of employment.
Qualifications:
* High school Diploma or G.E.D, some college preferred.
* Minimum 2 years of experience with cash handling / check negotiating in a financial services environment.
* Bondable upon initial employment, and ability to maintain bondability throughout term of employment.
Physical Requirements:
The functions of the position usually performed sitting but may require some amount of time standing. Some amount of stooping, kneeling, bending, crouching, lifting, walking, carrying and other movements may be required. Tasks involving working on a computer keyboard, typewriter, calculator, cutting, labeling and taping involve extensive wrist and hand movements. All individuals are required to be able to perform these movements without significant risk of injury to themselves or others.
NOTE(S):
Management reserves the right to change or reassign job duties or combine positions based on business needs at any time.
EOE Race/Sex/Vet/Disability
Cornerstone CFCU is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law
poster: Cornerstone CFCU is committed to diversity, and values the ways in which we are different