Location: all cities,TX, USA
What we can offer you:
* Career Growth -- promotional opportunities
* Incentive program based on performance
* Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
* Health, Dental, Vision, 401k match and Life Insurance
* Employee Assistance Program
* Tuition Assistance Program (Full Time)
* Financial Coaching and Benefit Guidance
* Floating Cultural Holiday
* Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
* Retirement Plan
* Employee Stock Purchase Plan
The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas. This position's work schedule involves occasional evenings/Saturdays, temporarily working at other assigned banking center locations based on staffing needs.
Position Responsibilities:
Customer Experience:
* Introduce and refer customers to the platform through routine interactions
* Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc.
* Perform routine customer requests.
* Must successfully complete Comerica's Teller Training Program.
* Follow company policies and procedures, regulations and security procedures, and completes necessary documents.
* Use the provided electronics to document all transactions during their shift.
* Reconcile all transactions during and at the end of their shift.
* Maintains customer confidence and protects bank operations by keeping information confidential.
* Resolve basic customer complaints.
* Impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed.
Marketing Activities:
* Complete assigned daily planning activities.
* Act as a digital ambassador to transition customers to digital solutions.
* Provide for customer engagement by introducing customers to Comerica's products/services, digital solutions and addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.
Operational Risk:
* Ensure compliance with applicable federal, state and local laws and Regulations, and Comerica's policies and procedures.
* Ensure compliance and completion of necessary compliance related training.
* Adhere to all Banking Center Risk Assessment and Compliance Standards.
* Control and mitigate losses by following policies and procedures.
Partnership:
* Consistently impact the efforts that improve Banking Center Collaboration.
* Identify opportunities to add value to customers by introducing them to partners.
Position Qualifications:
* 6 months of Retail or financial sales experience OR 2 years of U.S. Military service OR 1 year of college
* 1 year of experience in customer service
* 1 year of experience with personal computer, systems data entry or internet search
Preferred Qualifications:
* Cash handling experience in a retail or financial services environment
* Proficient with utilizing and navigating a computer system
Work Best Category: Category A - 100% in the office
Hours: 7:30 am to 5:30 pm Monday - Thursday; 7:30 am to 6:30 pm Friday; 8:30 am to 12:30 pm Saturday; Working hours will be scheduled during the timeframe listed.
Salary: To Be Determined Based on Individual Experience