About Us:
Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 28 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit unions sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.
What We Offer:
Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit unions commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascends vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2023) and Training APEX Awards (2015-2024).
Overview:
Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service while processing transactions via interactive teller machines. Maintain full knowledge of all member service areas.
Department Hours: Monday - Saturday 7 a.m. - 7 p.m.
#LI-Onsite
Responsibilities:
- Represent the credit union in a courteous and professional manner by following the Teller Services Center Standards. Provide prompt, efficient and accurate service in the processing of transactions via interactive teller machines.
- Handle member issues including complaints and errors in an acceptable manner.
- Maintain and encourage a good working relationship between the branches with ITMs and the Teller Services Center.
- Cross offer credit union services to members by assessing their needs based on information obtained from member/potential member cues and cross-sell messages in Teller Navigator. Explain the different services and the benefits of each service. Help increase the members knowledge about all services in order for the credit union to become the members PFI (primary financial institution).
- Receive and review all checks and cash for deposit to various accounts, verifying endorsement and negotiability, cash checks and pay money from various accounts upon verification of member account balances, enter transactions into credit union records via an online computer terminal.
- Perform other teller duties including balancing and make advances on open-end loans.
- Read all internal publications, including HUB and Possibilities.
- Perform other duties as required or assigned.
Qualifications:
Experience:
- Minimum of one year customer service experience.
Education:
- High school graduate or equivalent
Knowledge, Skills and Abilities:
- Look and speak professional and be comfortable in front of a camera.
- Must be accurate in all teller/new account transactions, including cash handling, and have a thorough knowledge of teller operations in order to answer questions and resolve problems.
- Must communicate with members in a positive manner in dealing with member/teller transactions.
- Must be able to manage and prioritize multiple tasks.
- Regular and reliable attendance is required.
- Working knowledge of computer programs including Microsoft Outlook, Word, Excel and the internet.
- Must be able to operate or have ability to be trained to operate related office equipment including calculator, laser printer, receipt printers, computer terminal (PC), multifunction copier, telephone, Interactive Teller equipment and the Teller Now teller platform.
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Ascend Federal Credit Union is an Equal Opportunity Employer.