Job Title: Teller/Member Service Representative (Part Time) Reports To: Assistant Branch Manager or Branch Manager FLSA Status: Non-exempt Summary: To receive and process deposits, checks, payments and other transactions as well as issue money orders, travelers checks and other drafts by performing the following duties. Essential Functions include the following. Other duties may be assigned.
- Represent the credit union in a manner that maintains and expands positive relations with all members, potential members, and co-workers.
- Comply with all company policies, procedures and regulations. See Employee Handbook for further details.
- Providing exceptional member service skills (i.e. knowledge, adaptability, patience, attentiveness, positive communication, time management, and willingness to learn), as well as efficient and accurate transaction processing.
- Maintaining an adequate cash drawer at all times. Including buying/selling currency from the vault as necessary and balancing your teller drawer throughout the workday.
- Maintaining the appearance of the teller line, and personal teller window.
- Maintaining the highest level of confidentiality with all information obtained.
- Opening and closing branch procedures. Including but not limited to loading check printers, money order machine, stocking printers with paper, turning off personal heaters, opening/closing drive thru lanes, Etc.
- Assisting other departments as needed. (Home Equity, Credit Cards, Loans, Accounting, Filing, Reception, Marketing, Member Service, Scanning, etc.)
- Answering member inquires, consult other departments as needed.
- Complete and pass BVS training tests
- Record and submit CTR/SAR information
- Answering phone calls
- Ordering supplies for branch, as well as organizing incoming shipments in the stock room. (stocking paper, supplies, MECU forms etc.)
- Verify all coin rolls and cash given by members and prepare coin for outgoing shipment.
- Printing, folding, and stamping daily notices.
- Process basic Teller transactions. Including but not limited to deposits, withdrawals, loan payments, loan payoffs, loan advances, IRA contributions, charge off payments, fair share payments, night drop transactions.
- Printing statements, transaction history, termination statements for members.
- Processing check orders.
- Process verification of deposits
- Process foreign checks (Canadian)
- Process travel notices.
- Process non-member cashing members checks.
- Process mail payment checks daily
- Process credit card payments and cash advances.
- Process address changes
- Opening/closing and maintaining credit union accounts
- Open and maintain Individual Retirement Accounts
- Assist members with a variety of Credit Union services and products
- Assist members with legal accounts
- Answer member inquiries via phone, email, and other online services
- Process wire transfers, stop payments, travel notices, address changes check orders, etc.
- Performs other related duties as assigned
- DNA/Fiserv Experience preferred
Skills: Oral Communication Skills Written Communication Skills Reading Skills Member Relations Member Service Diplomacy Filing Math Aptitude Professionalism Computer Literacy Keyboard Skills Time Management Education/Experience: High School Diploma or Equivalent. Prior work-related experience helpful but not required. Pay: Starting at $16.50 an hour, negotiable based on experience.