At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.
Responsibilities include, but are not limited to: - Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
- Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
- Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier's checks, and additional transactions upon request.
- Gain manager assistance with any suspicious transactions.
- Obtain management approval for transactions outside authorized limits.
- Adheres to all bank compliance, security and operational policies and procedures.
- Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
- Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
- Performs changes to existing accounts as requested by the customer.
- Proactively looks for ways to improve processes that will improve the customer's experience and communicate those ideas to branch management.
- If applicable, allows entry of safe deposit box holders.
- Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
- Maintains customer confidentiality.
- May participate in bank promotions, external community events, and promotional activities.
- May be required to work in other First Mid Banking centers.
- Complete other specified duties as assigned.
SALES: - Develops and maintains relationships with business partners.
- Develops and maintains strong relationships with customers.
- Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
- Maintains knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
- Identifies growth opportunities to cross sell products and makes referrals to appropriate business lines.
- Consistently meet or exceed established goals for the position.
QualificationsEducation: - High School Diploma/GED required.
Experience: - 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
- Previous sales experience preferred.
- Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process. Advancement in this role will be based on management discretion.
Skills: - Proficient in usage of Microsoft Office and computer application
First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT