Provide world class hospitality and service to guests who come to events and functions at Opry Entertainment Group, including the Grand Ole Opry and Ryman Auditorium. Duties are specified in the SST, and include verifying tickets, assisting guests with seating location, distribution of approved handouts, assisting with crowd and video/photography control, responding to guest's questions, assisting with providing a clean facility during and after events. Responsible for prompt response and appropriate action in emergency situations.Availability Needed:Tuesdays: 5:30 pm - 10:00 pmFridays & Saturdays: 5:30 pm - End of EventOne of the following nights: Wednesday/Thursday 5:30 PM - 10:00 PM**You may opt to have a maximum of 3 shifts per week with the understanding that there are busy periods where you may be asked to work four nights.
- Verifies ticket information for each show ensuring each ticket is for the correct event.
- Provides general seating directions at the entrance points to each facility.
- This includes tearing or scanning tickets or confirmation of proper credentials required for entry to the event and not allowing access to those who did not have the proper credentials or ticket for the event.
- Confirms seating information after entry and provides seating assistance to guests by providing accurate directions or personal assistance to the proper seat location.
- Assists with crowd control during events at the stage and in the general seating areas and aisle ways.
- Distributes approved handouts including show programs as required per event.
- Communicates with guests outside before they pass through magnetometers, providing them information on what items are/ are not allowed into the house, and instructions on how to pass through the magnetometers.
- Provides prompt response and action in emergency situations with rapid and orderly evacuation of the facility of guests and self to the required distance from the facility being evacuated and notification of security and paramedics as required for guests in need.
- Responsible for monitoring assigned area during events; addressing issues with guests who are creating issues such being disruptive to others, sitting in the incorrect seat locations, unauthorized use of video or photography equipment, etc.
- Approaches guests and informs of required corrective action, contacts management if the situation escalates.
- Assists with the overall cleanliness of the entire facility, which includes but is not limited to cleaning floor level windows, picking up trash before, during and after shows in the facility and maintaining restrooms.
- Responds to guest complaints or problems, taking corrective action as required to resolve and contacting management in issues outside their area of responsibility.
- Provides information to guests about Ryman Hospitality Properties, the Nashville area and the current or upcoming events.
- Reports any concerns or maintenance items to Manager or Supervisor.
- Provides world class service and hospitality utilizing the Ryman Hospitality Properties Service Basic tools.
- Ryman Ushers may be trained to perform post show tours and/or act as a Floor Lead.
- Performs other duties as assigned.
Education- High School diploma or equivalent preferred.
Experience- Previous Customer Service experience preferred.
Knowledge, Skills and Abilities- Excellent Customer Service skills required.
Licenses / Certifications- Must have valid CPR certification or attain certification within 90 days of start date
- Must complete Crowd Management Training