Position Summary:
The Valet Attendant is responsible for providing professional, courteous and compassionate guest services for patients, visitors, and guests while meeting the standards outlined by ABM, and the Hospital. Must be able to drive stick shift.
SHIFT: Part Time, Days (up to 15 hours)
Pay: 7.25/Bi-Weekly Pay + DAILY Tips
Benefit Information: ABM offers a comprehensive benefits package. For information about ABMs benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM
Primary Duties:
- Coordinate traffic flow in valet lanes and hospital porte-cochere.
- Maintain the front driveway congestion-free through traffic control, monitoring illegal parking, and immediately store vehicles.
- Greet all guests; inquire about destination; give directions.
- Inform guest of Hospital valet and self-park options, relevant services, hours of operation, and after-hours key retrieval.
- Assist employee and transport van drop-off and pick-up of the proper area for loading/unloading and direct deliveries to appropriate area.
- Organize next car parked and distribute keys to valet team.
- Authorize valet breaks and communicate shift change needs
- Predict and communicate traffic flow peaks and lot issues
- Identify and arrange for extra support for extended wait times.
- Accurately tally and split the tip pool
- Receive and receipt a variety of valet payments
- Accurately prepare daily cash reports and reconcile cash, check, HPS coupons, Hospital vouchers, and management approved complimentary parking.
- Project currency and coin requirements and re-order as necessary.
- During peak times, operate, park and retrieve all vehicles in a safe manner by obeying all traffic laws, Facility policies, and applicable pedestrian regulations.
- Ensure each guest receives outstanding service by providing a friendly environment, which includes greeting and thanking everyone.
- Assist each guest with car doors, wheelchairs/strollers and belongings.
- Keep work area clean of debris.
Essential Knowledge and Skills:
- Able to act independently and make accurate decisions with exceptional focus on attention to detail.
- High degree of attention required preventing injury to others and damaging to vehicles when operating vehicles to and from location.
- Ability to demonstrate exceptional service and interpersonal skills that are interpreted as positive and customer service oriented.
- Ability to calculate and balance numbers rapidly and accurately.
- Understand and respond appropriately to basic customer and employee inquiries.
- Must maintain confidentiality of patients, visitors, staff and guests.
Qualifications:
- Minimum of high school diploma or equivalent.
- Ability to communicate valet information and policies in a manner easily understood by hospital patients and guests.
- Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods of time.
- Must be able to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing and crouching.
- Ability to stand continuously and perform job functions for a full shift.
Requirements:
- Must be 21 years of age.
- Must possess a Valid Driver's License with a MVR criteria meeting company guidelines.
- Ability to operate a standard and automatic transmission.
- Read, write and communicate using English language sufficient to perform job functions.
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