CHN HOUSING PARTNERSPartner Success Coordinator, DHNWe are a non-profit organization based in Cleveland, Ohio with an established and growing team in Detroit, Michigan that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve
CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider, residential mortgage lender and housing intermediary that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing service.We work in Ohio, Michigan and Pennsylvania to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.
Please click here to learn more about our Core Values and how they drive our mission and define who we are.CHN offers the following benefits to its employees: Medical (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Holidays; Life Insurance; 401K Plan, and Tuition Reimbursement.
Position Summary: The Partner Success Coordinator, DHN, will ensure alignment, collaboration, engagement and overall success of service delivery partners of the Detroit Housing Network (DHN).The DHN is a network of high-performing HUD certified housing counseling and housing service providers in the City of Detroit dedicated to creating healthy neighborhoods and advancing racial equity in our communities by increasing housing stability and affordable homeownership for Detroit residents.The position requires a self-starter with the ability to work both independently and collaboratively while managing multiple priorities. The ideal candidate will have a proven track record in relationship management and driving organizational change.A comprehensive list of essential duties and responsibilities can be found below.
The rate of pay for this position is $54,200 per year, commensurate with experience ($26.05 per hour; FLSA Non-Exempt).Essential Duties & Responsibilities: - Coordination of Service Partners
- Act as the primary point of contact for all organizations providing services within the DHN system, including DHN Members and Service Partners.
- Cultivate a strong sense of teamwork across the DHN Network as partners increasingly share clients and collaborate on housing initiatives.
- Facilitate the onboarding process for new organizations and staff joining the DHN network.
- Regularly communicate DHN updates, resources, and relevant information with Members and Service Partners.
- Maintain accurate contact lists and essential data for each service provider.
- Meetings and Trainings
- Coordinate and occasionally lead meetings for DHN Members and service providers, including preparing agendas, tracking RSVPs, and managing meeting minutes.
- Assist the Trainer with delivering training sessions for service delivery partners as needed.
- Organize DHN-related events, ensuring smooth logistics and participation.
- Collaborate with the DHN Team to identify opportunities for system and process improvements, address training needs, and continuously enhance the DHN network to better support Detroiters.
- Continuous Improvement on Service Delivery
- Contribute to ongoing network improvement efforts by relaying feedback from service delivery partners regarding issues and opportunities that need attention.
- Other duties as assigned.
- Perform additional tasks as required to support the overall success of the DHN
Education and/or Work Experience Requirements:Required:
Education:
- Associate degree and/or 2+ years of related work experience.
Experience:
- Minimum of 2 years' experience in relationship management, customer service, or a similar role.
- Proven ability to communicate effectively and build strong interpersonal relationships.
- Skilled in managing multiple tasks efficiently in a fast-paced, customer service environment.
- Strong decision-making skills with the ability to resolve issues independently.
- Proficient in Salesforce and Microsoft Office applications.
- Demonstrated experience working with and serving diverse populations.
Skills:
- Expertise in relationship management and delivering exceptional customer service.
- Strong process-orientation with excellent analytical skills and attention to detail.
- High level of professionalism, work ethic, and commitment to producing high-quality results.
- Superior oral and written communication skills.
- Exceptional organizational and time-management skills with the ability to set priorities and meet deadlines.
- Strong problem-solving abilities and conflict resolution skills.
- Compassionate, kind, and empathetic demeanor, fostering positive interactions with clients and colleagues.
Preferred:
- Bilingual in Spanish, Arabic, Bengali or other language
- HUD Certified Housing Counselor
Working Conditions and/or Physical Requirements: - Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
- Regular and punctual attendance consistent with ADA, FMLA, and other standards.
Why Should You Apply? - You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
- Great benefits.
- Opportunities for on-the-job training and/or professional development.
M/F/V/D/EOE